They dedicated my mo...

Hi Bongiwe.

We're so sorry that your account was debited after you requested to cancel your policy. This happens if your request to cancel was received too late for the bank to make the change. Our team will arrange a refund since you're within the 5-day cooling-off period. Please note that the debit order hasn't reflected yet on our system, therefore we require your bank statement reflecting the transaction so we can process the payment on Monday.

You can share the document with us on WhatsApp or you can email it to us.