PS
Paul S

1 reviews | Active since Feb 2020

11 Dec 2023, 12:51

TheUnlimted is RATHER LIMITED

This is the worst of the lot . I don't think I've ever experienced such ******* in all my life. I'm surprised this entity is still in business to be brutally honest. They deduct the premiums on time every time. Claim time comes and you get pushed pillar to post you get petty , pitiful, and pathetic reasons or excuses for them to reject your claim. I needed a drivers side leather seat on both my cars to be repaired. They rejected them because has too long a tare (My a milimeter) I kid you not. The other has TOO MANY Tares. Then they only contribute R3000 to R8000 maximum for your dents and scratches.. Why bother? The Panelbeaters charge more than that for a bumper let alone the rest of the car. This entity is just a get rich quick scheme. They pay what they feel if they feel they have to because small claims don't hurt them . court cases are more expensive than the actual claim so they reject it knowing a customer wont bother to lose more on a small claims court case than on their claims.. Smart yet not many have caught on... I WILL NEVER EVER JOIN THEM OR THEIR SISTER COMPANIES EVER AGAIN. Audacity to call it theunlimited HAHA what a joke this is very limited when it comes to claim time people!!

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Replies (3)
The Unlimited
The Unlimited's reply11 Dec 2023, 14:10
Official
Hi Paul. 
 
We're sorry you've had a bad experience, and we want to reassure you that we are an Authorised Financial Services Provider that has been in business for more than 29 years. Our claims are assessed in accordance with the coverage outlined in your policy, so we cannot deny claims for covered items. 
 
We’ve been trying to contact you to discuss this matter and unfortunately, we’re unable to get through to you. When you're available to talk, please contact us on ***. Alternatively, please let us know which time will be convenient for us to give you a call. 

PS
Paul S's update14 Dec 2023, 15:06
Reviewer Update
29 years in the business? Wow that's even more shocking. Your Terms and conditions on the scratch and dent policies are actually no where near claim friendly at all, they're more premium deduction friendly. Your amounts you grant for scratch and dent cant even cover an internal driver seat repair of a sewing that has opened on the seat let alone for multiple tares and damage. Both my claims were rejected for ONLY that literally ONLY That. I didn't even consider the rest of the scratch and dents on the car/s. So if you cant cover that how were you ever going to cover the scratches and dents? Do you even cover 1 Scratch or 1Dent ? Or would this be too much as well and would be rejected?
PS
Paul S's update14 Dec 2023, 15:10
Reviewer Update
Since all my claims were rejected and I cancelled the policy I think I am due premium refunds...But hey you will reject those too on some other technicality you setup.. No wonder your reviews don't look too great on here ...