PR
Prasanthi R

1 reviews | Active since Dec 2017

07 Jun 2018, 14:57

Theunlimited- ********* Company

These people are pathetic. They debited my account for an installation of a tracker device and the device was never installed in my vehicle. I only realized that I have this policy when they sent me an email about an increase in the monthly charges. I don't understand how they can debit a person's account when the device was never installed. They supposed to make sure that the device was installed before before even debiting my account for the installation

They want to know why i never called them to advise why the device was never installed, yet the person who supposed to install it never stick to the appointment. They want the clients yet they expect me to call them when the device was never installed claiming that they couldn't get a hold of me

They are refusing to refund my money and this all happened in March 2017

Please be careful as they will debit your account and not even bother that they have not provided a service. Please don't be fooled and get ripped of for nothing

You should use another service provider for tracker which will be far cheaper

0
Replies (3)
The Unlimited
The Unlimited's reply07 Jun 2018, 15:59
Official

Hi Prasanthi,

We're very concerned to hear about the experience you have had with us and we are currently looking into this matter. We will provide you with feedback in the next 24 hours.

The Unlimited.

Shifting your life, together.

The Unlimited
The Unlimited's reply08 Jun 2018, 09:04
Official

Hi Prasanthi,

Thanks for taking our call this morning. We should have got this right from the beginning and we apologize for the inconvenience that we’ve caused. We’re glad that this has now been resolved and if there’s anything else we can do to help you, please send us a message below or give us a call on ***.

The Unlimited.

Shifting your life, together.

PR
Prasanthi R's update08 Jun 2018, 09:47
Reviewer Update
Good day, Thank you for the phone call- I will be happy when i receive my full refund Thanks