SS
Sathi S
1 reviews | Active since Feb 2020
04 Nov 2021, 06:44
Theunlimited never again
1. Policy was canceled upon my request in September 2. They Debited in October- I managed to do the reversal at my expense - I contacted the call centre and they assured me it won't happen again 3. November they debited me again- I couldn't reverse it and contacted the call centre and assured me it won't happen- they charged me again - so this was a double debit!
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The Unlimited's replyOfficial
04 Nov 2021, 12:44Hi Sathi,
Thank you for writing to us. We understand how frustrating it is to have a debit order that you cancelled still go off your account and we're truly sorry for this. Kindly note that this was a system issue and we can't apologise enough for the inconvenience that we've surely caused. The amount has been refunded back to your account and we've ensured that we've rectified this error with our back end.
Thank you for writing to us. We understand how frustrating it is to have a debit order that you cancelled still go off your account and we're truly sorry for this. Kindly note that this was a system issue and we can't apologise enough for the inconvenience that we've surely caused. The amount has been refunded back to your account and we've ensured that we've rectified this error with our back end.
The Unlimited's reply04 Nov 2021, 12:44
Official
Hi Sathi,
Thank you for writing to us. We understand how frustrating it is to have a debit order that you cancelled still go off your account and we're truly sorry for this. Kindly note that this was a system issue and we can't apologise enough for the inconvenience that we've surely caused. The amount has been refunded back to your account and we've ensured that we've rectified this error with our back end.
Thank you for writing to us. We understand how frustrating it is to have a debit order that you cancelled still go off your account and we're truly sorry for this. Kindly note that this was a system issue and we can't apologise enough for the inconvenience that we've surely caused. The amount has been refunded back to your account and we've ensured that we've rectified this error with our back end.