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Mathani M
1 reviews | Active since May 2020
27 May 2020, 13:30
TheUnlimited bad service ever
Today 1h00 ago I called TheUnlimited to surrender the policy. To my surprise I spoke to one of the consultants by the name of Bathobile and she told me that due to my policy was a month to month base they cannot refund all my premiums. Premiums that I've been paying since from 3rdOctober2017 until 31March2020 .I've never missed my payment at all. I felt I have a right any how but i feel so disappointed about how TheUnlimited is treating its customers. According to the experience that I had with them I wouldn't like to see anyone to undergo what I went through. S.A citizens please make sure that you find out about any company selling policies before committing yourselves and know what you dealing with.
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The Unlimited's replyOfficial
27 May 2020, 15:57Hi Mathani, Thank you so much for reaching out to us. Kindly note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered. If there’s anything else we can do to help you, please send us a message or give us a call on ***.
The Unlimited's reply27 May 2020, 15:57
Official
Hi Mathani, Thank you so much for reaching out to us. Kindly note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered. If there’s anything else we can do to help you, please send us a message or give us a call on ***.