LW
Louisa W
1 reviews | Active since Dec 2023
01 Dec 2023, 17:41
Theunlimited bad service
Theunlimited policy deduct a payment every month from my bank, when I phoned them and ask for whom are the policy they want my ID no. How can I give my ID no. to people who ********ly deduct money from my bank account? I gave them the Reference no that show on my bank account but stil they dont want to tell for who is the policy. How can I find out for whom is the policy as I never apply for such policy?
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
01 Dec 2023, 20:05Hi Louisa,
Thank you for reaching out to us. We're sorry for any frustration we may have caused. Due to POPI act, there's certain information we need to verify before we assist with any query or investigation. One of our team members will give you a call tomorrow to assist you with this matter.
Thank you for reaching out to us. We're sorry for any frustration we may have caused. Due to POPI act, there's certain information we need to verify before we assist with any query or investigation. One of our team members will give you a call tomorrow to assist you with this matter.
The Unlimited's reply01 Dec 2023, 20:05
Official
Hi Louisa,
Thank you for reaching out to us. We're sorry for any frustration we may have caused. Due to POPI act, there's certain information we need to verify before we assist with any query or investigation. One of our team members will give you a call tomorrow to assist you with this matter.
Thank you for reaching out to us. We're sorry for any frustration we may have caused. Due to POPI act, there's certain information we need to verify before we assist with any query or investigation. One of our team members will give you a call tomorrow to assist you with this matter.
LW
Louisa W's updateReviewer Update
01 Dec 2023, 21:12On the 8th November 2023 I also send a mail regarding this policy. You didnt response. All I want is the persons name for this policy so that I can see who use my bank account, and if I know this person to contact him/her. My ID no will not match with this policy. So why must I give my ID no for a policy I didnt have with you?
LW
Louisa W's update01 Dec 2023, 21:12
Reviewer Update
On the 8th November 2023 I also send a mail regarding this policy. You didnt response. All I want is the persons name for this policy so that I can see who use my bank account, and if I know this person to contact him/her. My ID no will not match with this policy. So why must I give my ID no for a policy I didnt have with you?
The Unlimited's replyOfficial
02 Dec 2023, 09:05 Hi Louisa,
Please send us a dispute letter, copy of your ID and your bank statements showing the debit order that went off from your bank account so that we can investigate this matter ASAP.
Our email address is ***
Please send us a dispute letter, copy of your ID and your bank statements showing the debit order that went off from your bank account so that we can investigate this matter ASAP.
Our email address is ***
The Unlimited's reply02 Dec 2023, 09:05
Official
Hi Louisa,
Please send us a dispute letter, copy of your ID and your bank statements showing the debit order that went off from your bank account so that we can investigate this matter ASAP.
Our email address is ***
Please send us a dispute letter, copy of your ID and your bank statements showing the debit order that went off from your bank account so that we can investigate this matter ASAP.
Our email address is ***