BA
Bronwyn A
1 reviews | Active since Oct 2018
30 Jun 2022, 11:33
THEUNLIMITACO013292TU 220626
*** 220626
Debit order cancelled in February 2022 via email. The unlimited still taking off debit orders every month for the amount of 275.00 I have Discovery Medical Aid so the hospital cash plan is no longer required.
I am struggling to stop this stupid debit order.
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
30 Jun 2022, 13:39Hi Bronwyn,
Thank you for posting to us. At The Unlimited, we believe in making every process hassle-free for our family members and we’d like to apologise that this hasn't been your experience with us. We've checked on our system and it doesn't show that we received any correspondence regarding your cancellation request before this interaction. Please note that a specialist from our team will call you today to assist with your request, as well as find out which email address you sent your request to.
Thank you for posting to us. At The Unlimited, we believe in making every process hassle-free for our family members and we’d like to apologise that this hasn't been your experience with us. We've checked on our system and it doesn't show that we received any correspondence regarding your cancellation request before this interaction. Please note that a specialist from our team will call you today to assist with your request, as well as find out which email address you sent your request to.
The Unlimited's reply30 Jun 2022, 13:39
Official
Hi Bronwyn,
Thank you for posting to us. At The Unlimited, we believe in making every process hassle-free for our family members and we’d like to apologise that this hasn't been your experience with us. We've checked on our system and it doesn't show that we received any correspondence regarding your cancellation request before this interaction. Please note that a specialist from our team will call you today to assist with your request, as well as find out which email address you sent your request to.
Thank you for posting to us. At The Unlimited, we believe in making every process hassle-free for our family members and we’d like to apologise that this hasn't been your experience with us. We've checked on our system and it doesn't show that we received any correspondence regarding your cancellation request before this interaction. Please note that a specialist from our team will call you today to assist with your request, as well as find out which email address you sent your request to.
The Unlimited's replyOfficial
30 Jun 2022, 16:56Hi Bronwyn,
We’ve been trying to contact you via your cell phone and unfortunately, the call went directly to your voicemail box. As a cherished member of our family, we would really like to help you. When you’re available to take our call, please send us a message and we’ll call you as soon as possible.
We’ve been trying to contact you via your cell phone and unfortunately, the call went directly to your voicemail box. As a cherished member of our family, we would really like to help you. When you’re available to take our call, please send us a message and we’ll call you as soon as possible.
The Unlimited's reply30 Jun 2022, 16:56
Official
Hi Bronwyn,
We’ve been trying to contact you via your cell phone and unfortunately, the call went directly to your voicemail box. As a cherished member of our family, we would really like to help you. When you’re available to take our call, please send us a message and we’ll call you as soon as possible.
We’ve been trying to contact you via your cell phone and unfortunately, the call went directly to your voicemail box. As a cherished member of our family, we would really like to help you. When you’re available to take our call, please send us a message and we’ll call you as soon as possible.
BA
Bronwyn A's updateReviewer Update
01 Jul 2022, 09:47 Bronwyn Adams
***Sent: Monday, February 28, 2022 at 12:26 PM
From: "Customer Care" <***>
To: "Bonni" <***>
Subject: [CC-***] - THEUNLIMITED ACO013292 - Please cancel
Hi there
Thanks for your message – we got it!
We’ll look into it, but if you’d like to chat, please give us a shout on ***.
Your reference number is: CC-***.Chat soon!
Love
The Unlimited
***Sent: Monday, February 28, 2022 at 12:26 PM
From: "Customer Care" <***>
To: "Bonni" <***>
Subject: [CC-***] - THEUNLIMITED ACO013292 - Please cancel
Hi there
Thanks for your message – we got it!
We’ll look into it, but if you’d like to chat, please give us a shout on ***.
Your reference number is: CC-***.Chat soon!
Love
The Unlimited
BA
Bronwyn A's update01 Jul 2022, 09:47
Reviewer Update
Bronwyn Adams
***Sent: Monday, February 28, 2022 at 12:26 PM
From: "Customer Care" <***>
To: "Bonni" <***>
Subject: [CC-***] - THEUNLIMITED ACO013292 - Please cancel
Hi there
Thanks for your message – we got it!
We’ll look into it, but if you’d like to chat, please give us a shout on ***.
Your reference number is: CC-***.Chat soon!
Love
The Unlimited
***Sent: Monday, February 28, 2022 at 12:26 PM
From: "Customer Care" <***>
To: "Bonni" <***>
Subject: [CC-***] - THEUNLIMITED ACO013292 - Please cancel
Hi there
Thanks for your message – we got it!
We’ll look into it, but if you’d like to chat, please give us a shout on ***.
Your reference number is: CC-***.Chat soon!
Love
The Unlimited
BA
Bronwyn A's updateReviewer Update
01 Jul 2022, 09:49 Sent: Monday, February 28, 2022 at 11:56 AM
From: "Bonni" <***>
To: ***
Subject: THEUNLIMITED ACO013292 - Please cancelGood Day
I have now moved to Discovery Medical aidKindly cancel and close my account:THEUNLIMITED ACO013292
Bronwyn Adams
***
From: "Bonni" <***>
To: ***
Subject: THEUNLIMITED ACO013292 - Please cancelGood Day
I have now moved to Discovery Medical aidKindly cancel and close my account:THEUNLIMITED ACO013292
Bronwyn Adams
***
BA
Bronwyn A's update01 Jul 2022, 09:49
Reviewer Update
Sent: Monday, February 28, 2022 at 11:56 AM
From: "Bonni" <***>
To: ***
Subject: THEUNLIMITED ACO013292 - Please cancelGood Day
I have now moved to Discovery Medical aidKindly cancel and close my account:THEUNLIMITED ACO013292
Bronwyn Adams
***
From: "Bonni" <***>
To: ***
Subject: THEUNLIMITED ACO013292 - Please cancelGood Day
I have now moved to Discovery Medical aidKindly cancel and close my account:THEUNLIMITED ACO013292
Bronwyn Adams
***
BA
Bronwyn A's updateReviewer Update
01 Jul 2022, 09:53requested in May again and and someone even called me from the Unlimited to ask me why I was cancelling. Above is the proof of my email from: ***
I cannot believe that my emails were not received when I received response that my email was received by yourselves as well as receiving a call! Please resolve on your side!
I cannot believe that my emails were not received when I received response that my email was received by yourselves as well as receiving a call! Please resolve on your side!
BA
Bronwyn A's update01 Jul 2022, 09:53
Reviewer Update
requested in May again and and someone even called me from the Unlimited to ask me why I was cancelling. Above is the proof of my email from: ***
I cannot believe that my emails were not received when I received response that my email was received by yourselves as well as receiving a call! Please resolve on your side!
I cannot believe that my emails were not received when I received response that my email was received by yourselves as well as receiving a call! Please resolve on your side!
BA
Bronwyn A's updateReviewer Update
01 Jul 2022, 09:53 Sent: Thursday, April 28, 2022 at 7:46 AM
From: "Bonni" <***>
To: ***
Subject: Fw: THEUNLIMITED ACO013292 - Please cancelGood Day
Please cancel as requested in February again.Bank account will change if debit orders do not stop.
Bronwyn Adams
***Sent: Monday, February 28, 2022 at 11:56 AM
From: "Bonni" <***>
To: ***
Subject: THEUNLIMITED ACO013292 - Please cancelGood DayI have now moved to Discovery Medical aidKindly cancel and close my account:THEUNLIMITED ACO013292Bronwyn Adams
***
From: "Bonni" <***>
To: ***
Subject: Fw: THEUNLIMITED ACO013292 - Please cancelGood Day
Please cancel as requested in February again.Bank account will change if debit orders do not stop.
Bronwyn Adams
***Sent: Monday, February 28, 2022 at 11:56 AM
From: "Bonni" <***>
To: ***
Subject: THEUNLIMITED ACO013292 - Please cancelGood DayI have now moved to Discovery Medical aidKindly cancel and close my account:THEUNLIMITED ACO013292Bronwyn Adams
***
BA
Bronwyn A's update01 Jul 2022, 09:53
Reviewer Update
Sent: Thursday, April 28, 2022 at 7:46 AM
From: "Bonni" <***>
To: ***
Subject: Fw: THEUNLIMITED ACO013292 - Please cancelGood Day
Please cancel as requested in February again.Bank account will change if debit orders do not stop.
Bronwyn Adams
***Sent: Monday, February 28, 2022 at 11:56 AM
From: "Bonni" <***>
To: ***
Subject: THEUNLIMITED ACO013292 - Please cancelGood DayI have now moved to Discovery Medical aidKindly cancel and close my account:THEUNLIMITED ACO013292Bronwyn Adams
***
From: "Bonni" <***>
To: ***
Subject: Fw: THEUNLIMITED ACO013292 - Please cancelGood Day
Please cancel as requested in February again.Bank account will change if debit orders do not stop.
Bronwyn Adams
***Sent: Monday, February 28, 2022 at 11:56 AM
From: "Bonni" <***>
To: ***
Subject: THEUNLIMITED ACO013292 - Please cancelGood DayI have now moved to Discovery Medical aidKindly cancel and close my account:THEUNLIMITED ACO013292Bronwyn Adams
***
The Unlimited's replyOfficial
01 Jul 2022, 13:37Hi Bronwyn,
Thank you for sharing the above correspondence with us. Equipped with the reference number, we managed to retrieve the email. Please accept our apologies for the inconvenience caused. Kindly note that the policy has been cancelled effective as of today as per our call earlier. We've also logged a refund request for the premiums that were collected after you requested to cancel. It saddens us to part ways with you especially under such unfavourable circumstances. We do hope you’ll consider us in the near future. Kindly note that you'll receive feedback regarding your refund in the next 24 to 48 working hours.
Thank you for sharing the above correspondence with us. Equipped with the reference number, we managed to retrieve the email. Please accept our apologies for the inconvenience caused. Kindly note that the policy has been cancelled effective as of today as per our call earlier. We've also logged a refund request for the premiums that were collected after you requested to cancel. It saddens us to part ways with you especially under such unfavourable circumstances. We do hope you’ll consider us in the near future. Kindly note that you'll receive feedback regarding your refund in the next 24 to 48 working hours.
The Unlimited's reply01 Jul 2022, 13:37
Official
Hi Bronwyn,
Thank you for sharing the above correspondence with us. Equipped with the reference number, we managed to retrieve the email. Please accept our apologies for the inconvenience caused. Kindly note that the policy has been cancelled effective as of today as per our call earlier. We've also logged a refund request for the premiums that were collected after you requested to cancel. It saddens us to part ways with you especially under such unfavourable circumstances. We do hope you’ll consider us in the near future. Kindly note that you'll receive feedback regarding your refund in the next 24 to 48 working hours.
Thank you for sharing the above correspondence with us. Equipped with the reference number, we managed to retrieve the email. Please accept our apologies for the inconvenience caused. Kindly note that the policy has been cancelled effective as of today as per our call earlier. We've also logged a refund request for the premiums that were collected after you requested to cancel. It saddens us to part ways with you especially under such unfavourable circumstances. We do hope you’ll consider us in the near future. Kindly note that you'll receive feedback regarding your refund in the next 24 to 48 working hours.