1 reviews | Active since Feb 2018
Theft, ***** and Infringement of POPI Act Rights
The Unlimited is *******. They take money without permission change prices and don't care. Theft is what the company is based on. Unbelievable on how many reviews their is about the same thing I am experiencing. I had a account with the unlimited originally. When I lost my job I cancelled the account. Which they have done successfully. The latest account I had/have with them(I don't even know because they haven't cancelled the last account like they promised) I requested that they cancel it over a year ago. The reason I cancelled it is due to them *****ing money from me. When they called me to re-activate my account they offered R100(one hundred Rand) for me and R100 (One hundred Rand) for both my parents. They did not need my parents permission to open the account for my parents. A year ago I called the unlimited as they were deducting R280 (two hundred and eighty rand) from my account. in reference to the law if we agreed on R100 x2 then you are only allowed to deduct R200 from my account. Thus they were *****ing from me. I requested that they cancel my accounts with them as I don't want to do business with *******. They even sent me a confirmation e-mail stating that they have cancelled my accounts. 2 weeks ago the unlimited phoned me and tried to sell me something again to me. I made it clear that I don't do business with *******. I also told them that they are infringing on my POPI act rights as I requested them to remove my details from their systems and never to phone me again. They did not. Today I realized they deducted money from my account. Thinking they opened an account without my permission. I phoned them just for them to tell me that they have been deducting my money every month eve though I requested them to cancel my accounts. No they say that they cant cancel my account without my parents permission. They did not need my parents permission to open the account when they opened it with me. This is ***** on top of everything. I will be opening a police case today for theft/***** and infringing on my POPI act rights. I will see them soon in court.
Thank you for messaging us. We’re truly sorry for the bad experience that you've had with us. The policy in question belongs to your mother and therefore, we’ve escalated this matter with our team and, they'll get in touch with her shortly to assist with the cancellation of her policy.
Thank you for messaging us. We’re truly sorry for the bad experience that you've had with us. The policy in question belongs to your mother and therefore, we’ve escalated this matter with our team and, they'll get in touch with her shortly to assist with the cancellation of her policy.
Your excuses don't mean anything to me.
I want all my money back for the last year you took my money without my permission.
Your excuses don't mean anything to me.
I want all my money back for the last year you took my money without my permission.
We understand your concerns, however, we need to speak to your mother for any changes/updates regarding her policy as she’s the policyholder. We’ve gone through our systems starting from the 11/10/2017 when the policy was incepted and unfortunately, there aren’t any records showing that a cancellation request was sent to us before. Please provide us with proof that you requested to cancel this policy previously so that we’re able to assist with a refund.
We understand your concerns, however, we need to speak to your mother for any changes/updates regarding her policy as she’s the policyholder. We’ve gone through our systems starting from the 11/10/2017 when the policy was incepted and unfortunately, there aren’t any records showing that a cancellation request was sent to us before. Please provide us with proof that you requested to cancel this policy previously so that we’re able to assist with a refund.
Kindly note that you’re the account payer, however, the policy is in your mother’s name which means that she is the main member/ policyholder. As soon as you send us the proof required, we'll help you with your request.
Kindly note that you’re the account payer, however, the policy is in your mother’s name which means that she is the main member/ policyholder. As soon as you send us the proof required, we'll help you with your request.
Kindly note that you’re the account payer, however, the policy is in your mother’s name which means that she is the main member/ policyholder. As soon as you send us the proof required, we'll help you with your request.
Kindly note that you’re the account payer, however, the policy is in your mother’s name which means that she is the main member/ policyholder. As soon as you send us the proof required, we'll help you with your request.
Kindly note that you’re the account payer, however, the policy is in your mother’s name which means that she is the main member/ policyholder. As soon as you send us the proof required, we'll help you with your request.
Kindly note that you’re the account payer, however, the policy is in your mother’s name which means that she is the main member/ policyholder. As soon as you send us the proof required, we'll help you with your request.