1 reviews | Active since Jun 2018
The worst service ever
I am utterly disgusted with the service i received from this company. 6 months ago I took out a funeral policy, the sim card I received only worked for the 1st month of having it. I called several times and was told a new sim card will be sent to me, to this day I am still waiting. I then left a msg on their site to advise how unhappy I am and I would like my policy to be cancelled. The advisor that called me was extremely rude and unprofessional. He was happy to cancel my policy after I told him to get the correct department to call me. Now i get a msg saying that my policy has been cancelled. I want all my premiums back that I pad, every last cent. This company is unprofessional and I will never recommend you to anyone.
Hi Venice,
Thank for taking our call this afternoon. We apologise for the experience you’ve had with us and that you did not receive your SIM card on time. We also want to thank you for bringing this to our attention and for giving us the opportunity to resolve this matter. As requested, your policy has been cancelled and your refund has been processed. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited. Shifting your life, together.
Hi Venice,
Thank for taking our call this afternoon. We apologise for the experience you’ve had with us and that you did not receive your SIM card on time. We also want to thank you for bringing this to our attention and for giving us the opportunity to resolve this matter. As requested, your policy has been cancelled and your refund has been processed. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited. Shifting your life, together.