ND
Nickey D

1 reviews | Active since Mar 2018

18 Mar 2024, 17:16

THE WORST SERVICE DO NOT SUBSCRIBE.

This is the WORST service ever it takes up to 4-5 MONTHS to get a response and to get a claim submitted and approved, No one ever contacts you or responds to your claims emails. While you have to pay them each month you do not get the service they are supposed to give their clients. THE WORST DON'T EVER USE THIS SUBSCRIPTION. Should not even get 1 STAR.

0
Replies (9)
The Unlimited
The Unlimited's reply18 Mar 2024, 19:39
Official
Hi Nickey.

We'd like to apologies for any inconvenience that you have encountered during your claims experience. We understand that such situations can be distressing and we are committed to resolving this as quickly as possible. A member of our claims team will be reaching out to you tomorrow to provide you with the necessary assistance. 
ND
Nickey D's update19 Mar 2024, 14:30
Reviewer Update
So the Lady called me back and now they telling me I can't make another claim after 6 months of my first claim. Their reason is that I have pre-existing damage...LOL how sick is that I mean you need a dent or scratch in order to fix your dent/scratch but I am not able to claim anymore...WOW This is clearly such a proffesional **** they are running. Even the guy said I can do the first 2 rims then the other set after and now I am not able to after paying them for almost 3 years I only could claim once. ****MER ALERT!!! PLEASE DO NOT GET CAUGHT LIKE I WAS. May God Deal with this ****mers.
ND
Nickey D's update19 Mar 2024, 14:37
Reviewer Update
The Unlimited Group is clever enough to only give you enough to repair 2 rims and after that you can't make another claim to refurbish the other 2 rims. DO NOT JOIN THIS THEY WILL ONLY TAKE YOUR MONEY AND NOT DELIVER AS PER THE DELUSIONAL RHYME THEY KEEP TELLING PEOPLE TO JOIN.
I JUST CANCELLED MY SUBSCRIPTION!
The Unlimited
The Unlimited's reply19 Mar 2024, 14:44
Official
Hi Nickey.

Please note that pre-existing damages are only covered on your first claim. Unfortunately, the quote you sent us was the same one for your first claim, which means that we couldn't approve your claim. 

We apologise for any inconvenience caused and understand that this may not be the outcome you were hoping for.  
ND
Nickey D's update19 Mar 2024, 15:03
Reviewer Update
No you can go to recordings and you will hear that the guy told me I can do my other set rims after my first claim and that's why I was okay with refurbishing 2 by 2 if I knew that I would have payd the access fee to do all 4 rims. Why would I just finish 2 rims and leave the other 2 unfinished, doesn't make sense. Proof to me by listening to my previous calls I was wrong? On top of all this the claim took about 5-6 months to complete, That's a big no to any client of yours. I hope you guys the best but NO thanks I know of better services than this *********** company. You should be ashamed to take almost R6000 and I could only have one claim. You should bow your head in shame to treat clients like this.
The Unlimited
The Unlimited's reply19 Mar 2024, 15:18
Official
Hi Nickey.

We appreciate you sharing this information with us, and we apologise for any inconvenience you may have experienced during your claims process. Our team will conduct a thorough review of the calls and provide you with detailed feedback within the next 5-7 business days. 



ND
Nickey D's update22 Mar 2024, 15:59
Reviewer Update
No feedback whatsoever... They probably heard the phone calls where they've been lying through their teeth.
The Unlimited
The Unlimited's reply22 Mar 2024, 16:53
Official
Hi Nickey.

We're still within the turnaround time. On 19/3/2024 we did inform you that you will receive feedback within 5 - 7 business days. Please note that this excludes public holidays and weekends. 
ND
Nickey D's update22 Mar 2024, 17:48
Reviewer Update
You had your time to keep the customer you chose to loose the customer so no need to get back to me I already cancelled my subscription. Leaving this service was better than keeping it…that should say enough about the experience me and many other people have with The Unlimited Group…more like The Limited Group.