CK
Carla Kotzè
1 reviews | Active since Feb 2020
26 Mar 2021, 22:02
The worst company ever.
I cancelled my policy in Jan and they are still taking money from my account! I spoke to so many agents to cancel.
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The Unlimited's replyOfficial
27 Mar 2021, 11:11Hi Carla,
Please know that customer service is one of our top priorities, and we're disappointed to learn that you had anything less than a stellar experience with us. Kindly note that we were debiting your account because your Dignity4All policy was still active. It is now cancelled and we sent you an SMS confirmation at 10:11AM. We sincerely apologise that this was not done when you reached out to us on the 30/01/2021.
Please know that customer service is one of our top priorities, and we're disappointed to learn that you had anything less than a stellar experience with us. Kindly note that we were debiting your account because your Dignity4All policy was still active. It is now cancelled and we sent you an SMS confirmation at 10:11AM. We sincerely apologise that this was not done when you reached out to us on the 30/01/2021.
The Unlimited's reply27 Mar 2021, 11:11
Official
Hi Carla,
Please know that customer service is one of our top priorities, and we're disappointed to learn that you had anything less than a stellar experience with us. Kindly note that we were debiting your account because your Dignity4All policy was still active. It is now cancelled and we sent you an SMS confirmation at 10:11AM. We sincerely apologise that this was not done when you reached out to us on the 30/01/2021.
Please know that customer service is one of our top priorities, and we're disappointed to learn that you had anything less than a stellar experience with us. Kindly note that we were debiting your account because your Dignity4All policy was still active. It is now cancelled and we sent you an SMS confirmation at 10:11AM. We sincerely apologise that this was not done when you reached out to us on the 30/01/2021.