DD
Danele D
1 reviews | Active since Apr 2026
08 Apr 2026, 12:01
The worse service , but eventually got helped from someone who knows what his doing with actual customer care experience
Good day, I've had a terrible experience today with the call centre, via WhatsApp and phone call. It was absolute disrespect to cut me off mid call and stop the chat while I was still typing. However, there's light at the end of the tunnel. If it wasn't for Andrew Adams, assistance, I would have probably canceled all my policies with you guys. A person like him is an asset to any business, taking his job and customers into consideration. Well done to you, Andrew ❤️ Thank you from the bottom of my heart for your kindness, compassion, and actually showing you put customers' needs first. You're amazing, and I hope you get promoted soon or a well deserved raise! 😊 rating 1 star but for Andrew its 10
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The Unlimited's replyOfficial
08 Apr 2026, 12:05Hi Danele,
Thank you so much for your feedback. We’re always learning and striving to do better for our customers, and your input helps us do that. We appreciate you being part of The Unlimited family. Also, we're super proud of Andrew for providing you with an exceptional experience, he has represented us well. We'll be sure to pass along the message to him, it will truly make his day.
Have a lovely day further.
Thank you so much for your feedback. We’re always learning and striving to do better for our customers, and your input helps us do that. We appreciate you being part of The Unlimited family. Also, we're super proud of Andrew for providing you with an exceptional experience, he has represented us well. We'll be sure to pass along the message to him, it will truly make his day.
Have a lovely day further.
The Unlimited's reply08 Apr 2026, 12:05
Official
Hi Danele,
Thank you so much for your feedback. We’re always learning and striving to do better for our customers, and your input helps us do that. We appreciate you being part of The Unlimited family. Also, we're super proud of Andrew for providing you with an exceptional experience, he has represented us well. We'll be sure to pass along the message to him, it will truly make his day.
Have a lovely day further.
Thank you so much for your feedback. We’re always learning and striving to do better for our customers, and your input helps us do that. We appreciate you being part of The Unlimited family. Also, we're super proud of Andrew for providing you with an exceptional experience, he has represented us well. We'll be sure to pass along the message to him, it will truly make his day.
Have a lovely day further.