The words would be enough to explain the pain you caused me and my family - after believing and trusting you with our money!

I've never experienced such a double pain in my life like this before, loosing my husband was the worst but having an insurance that doesn't care and doesn't takes the cup. My husband passed on 4 weeks ago and to date I haven't been assisted or rather paid. I'm now a single mother, unemployed with 3 kids. Tell me what was the whole point of paying premiums and never be reimbursed when needed? A claim was submitted and thereafter was an auto response from the unlimited then a thousand excuses! At first they said they sent the claim form, then only to find out that they got my e-mail address wrong. I took their e-mail address to make things easy so they can respond with the claim form to be completed but all I got was an auto response. I made several follow-ups using their sim-card but to date no claim form sent and no service has been delivered. I'm shocked and as a widow it's honestly difficult having to have sleepless nights over an insurance that we (me and my late husband) have been paying for and now it's taking me up and down.