CT
Cornelia T
1 reviews | Active since Nov 2022
09 Nov 2022, 17:08
The Useless Unlimited
I have tried to get policy wording out of this Company for the past few months without any success. I have tried to cancel the plan now 10 times without any success. Bianca confirms everytime that the plan has been cancelled but every month the funds go off. I have send an email multipal times to cancel the plan and to request refunds for the funds paid but nobody replies to my emails. I have phoned in but they will call me back but nobody called me back. POOR POOR POOR SERVICE.
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Replies (2)
The Unlimited's replyOfficial
09 Nov 2022, 20:03Hi Cornelia,
Thank you for raising this with us. We sincerely apologise for the trouble you’ve had to go through trying to reach us. Please note that we’ve escalated this matter to the right department and we can assure you that a specialist from our team will give you a call tomorrow and assist you further with your request.
Have a lovely evening.
The Unlimited's reply09 Nov 2022, 20:03
Official
Hi Cornelia,
Thank you for raising this with us. We sincerely apologise for the trouble you’ve had to go through trying to reach us. Please note that we’ve escalated this matter to the right department and we can assure you that a specialist from our team will give you a call tomorrow and assist you further with your request.
Have a lovely evening.
The Unlimited's replyOfficial
14 Nov 2022, 11:33Hi Tholakele,
We hope that you’re having a beautiful Monday. We’d like to thank you for allowing us to assist you by taking our call. As much as we wished to walk this journey with you longer, we understand what brought you to your decision and we appreciate you for raising it with us. We’ll make sure to put a stop to it, so it doesn’t happen again in future.
The Unlimited's reply14 Nov 2022, 11:33
Official
Hi Tholakele,
We hope that you’re having a beautiful Monday. We’d like to thank you for allowing us to assist you by taking our call. As much as we wished to walk this journey with you longer, we understand what brought you to your decision and we appreciate you for raising it with us. We’ll make sure to put a stop to it, so it doesn’t happen again in future.