KN
Kreesan N

1 reviews | Active since Jun 2020

12 Jan 2023, 21:07

The Unlimted Scratch and Dent Policy

Firstly I would like to say I've been with the unlimited for 4 years now, once a year I send my rims for refurbishment which the policy covered for R3000. Now for some reason from looking at pictures I've been told my rims are damaged, I do agree that 1 rim does have pit hole damage , but this was overlooked before and the unlimited did allow me to refurbish the other 3, which I was more than happy, today my claim was rejected and a lady from M sure advised me that my rims are not covered because they are damaged just by looking at pictures, and she has the nerve to tell me I need to pay for my rims to be refurbished and I must send them proof so they can update there system, where must I get R3000 to fix my rims. Absolute nonsense.

0
Replies (3)
The Unlimited
The Unlimited's reply13 Jan 2023, 09:04
Official
Hey Kreesan,
Thank you for raising this issue with us. We’re truly sorry for the experience that you’ve had with us. A claims specialist will be reaching out to you shortly to assist you. 
The Unlimited
The Unlimited's reply13 Jan 2023, 10:32
Official
Hey Kreesan,



Thank you for taking our call today and giving us the opportunity to walk you through the outcome of your claim. As soon as we receive the pictures that you’re going to send us, we’ll reassess the claim and get back to you. Until then, may you have an amazing day further. 

KN
Kreesan N's update12 Apr 2024, 12:58
Reviewer Update
I would honestly like to say that a year later and the exact same issue!!!!