JG
Jean G
1 reviews | Active since Oct 2019
02 Sept 2020, 12:30
The Unlimited...unlimited pain.
Worst service from a company.
I've tried logging a claim via their online form system, was referred to use the app...no response. I contacted them multiple time via email...no response.
I've requested to cancel my cover with them and was promised that someone will contact me within 24 hours. No joy. 4 days later....
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
02 Sept 2020, 14:10Hi Jean,
We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you today.
The Unlimited's reply02 Sept 2020, 14:10
Official
Hi Jean,
We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you today.
JG
Jean G's updateReviewer Update
02 Sept 2020, 14:39Thanks, but might still cancel if this isn't resolved asap.
JG
Jean G's update02 Sept 2020, 14:39
Reviewer Update
Thanks, but might still cancel if this isn't resolved asap.
The Unlimited's replyOfficial
02 Sept 2020, 18:46Hi Jean,
Thank you for taking our call today and for giving us the opportunity to assist you. As soon as we've received your documents, we will begin with the assessment for your claim.
The Unlimited's reply02 Sept 2020, 18:46
Official
Hi Jean,
Thank you for taking our call today and for giving us the opportunity to assist you. As soon as we've received your documents, we will begin with the assessment for your claim.
JG
Jean G's updateReviewer Update
18 Sept 2020, 09:33Still no joy with the Unlimited.
JG
Jean G's update18 Sept 2020, 09:33
Reviewer Update
Still no joy with the Unlimited.
JG
Jean G's updateReviewer Update
18 Sept 2020, 17:53Thanks, I don't recall receiving the SMS on the 17 August.
Please make sure I don't get billed again. In future, please leave a message when reaching my voicemail.
Please make sure I don't get billed again. In future, please leave a message when reaching my voicemail.
JG
Jean G's update18 Sept 2020, 17:53
Reviewer Update
Thanks, I don't recall receiving the SMS on the 17 August.
Please make sure I don't get billed again. In future, please leave a message when reaching my voicemail.
Please make sure I don't get billed again. In future, please leave a message when reaching my voicemail.