EK
Evelyn K

1 reviews | Active since Oct 2015

02 Mar 2022, 17:47

The Unlimited...the ultimate **********

A guy came introducing a scratch and dents policy for Santam, but I turns out that it was unlimited,which is useless, after the back and forths i had with them for a funeral policy, which I had to resort to Hellpeter for it to be resloved. So as soon as I found out it was them I went to cancel my policy, called them to inform them i don't want the policy but my request went answered, so I went to my bank to reverse and cancel the debt order, but Nedbank couldn't cancel, because Unlimited uses different codes very time, which is something I saw for myself, because very time I reverse, they came and debit me and it was for three debts for one policy, which is R750 very month. So I call them again wanting to cancel and get a refund since I didn't claim anything from them. So they then convinced me to claim, which ended in nothingness, because I tried to call them back to do the claim, as it was complicated to do the claim on my own. So all I want at this point is for my money to be refunded back to me and my policy to be canceled. I'm sick and tired of always having to reverse the money, only to be debted again, the bank charges are killing me and I'm an unemployed.

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Replies (2)
The Unlimited
The Unlimited's reply02 Mar 2022, 19:47
Official
Hi Evelyn, 

Thank you for bringing your concerns to light. Firstly, we’d like to extended our most humbly of apologies for the experience you’ve had with us. Our mission is simple, shift the lives of every member in our Unlimited family while delivering unbeatable customer service and we’re ashamed to hear that we’ve let you down. A specialist will give you a call first thing tomorrow morning to discuss your request. 
The Unlimited
The Unlimited's reply03 Mar 2022, 13:55
Official
Hi Evelyn,

Thank you for taking our call this morning and for allowing us the opportunity to assist you. We can confirm that your policy has been cancelled successfully today. We’re looking into your request for a refund and we’ll provide you with feedback within 24-48 working hours.