DC
Danie C
1 reviews | Active since May 2012
18 Aug 2021, 16:41
The Unlimited...for UNLIMITED PROBLEMS....
Really pathetic....or shall I say NO Service from The Unlimited..! Their CarScan App doesn't work and they don't know how to fix it. It takes them a day to call you to "assist".... and this is like 30 minutes before they close. They are very quick to sell you another policy though.....
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
18 Aug 2021, 19:07Hi Danie,
Thank you so much for taking our call today. We’d like to sincerely apologise for the issues encountered on The Carscan App. Please note that we’ll make sure to notify the team of developers so that they can work to iron out and improve the kinks you experienced. Here, at The Unlimited world-class customer service is our number one priority and we`re heartbroken to hear that you haven`t received it from us. Please send us the pictures that we requested so that we can finalise your claim ASAP.
Thank you so much for taking our call today. We’d like to sincerely apologise for the issues encountered on The Carscan App. Please note that we’ll make sure to notify the team of developers so that they can work to iron out and improve the kinks you experienced. Here, at The Unlimited world-class customer service is our number one priority and we`re heartbroken to hear that you haven`t received it from us. Please send us the pictures that we requested so that we can finalise your claim ASAP.
The Unlimited's reply18 Aug 2021, 19:07
Official
Hi Danie,
Thank you so much for taking our call today. We’d like to sincerely apologise for the issues encountered on The Carscan App. Please note that we’ll make sure to notify the team of developers so that they can work to iron out and improve the kinks you experienced. Here, at The Unlimited world-class customer service is our number one priority and we`re heartbroken to hear that you haven`t received it from us. Please send us the pictures that we requested so that we can finalise your claim ASAP.
Thank you so much for taking our call today. We’d like to sincerely apologise for the issues encountered on The Carscan App. Please note that we’ll make sure to notify the team of developers so that they can work to iron out and improve the kinks you experienced. Here, at The Unlimited world-class customer service is our number one priority and we`re heartbroken to hear that you haven`t received it from us. Please send us the pictures that we requested so that we can finalise your claim ASAP.
DC
Danie C's updateReviewer Update
18 Aug 2021, 20:58It seems like no one at The Unlimited knows anything about world-class customer service nor do they know how to resolve urgent matters of an irate customer. You have notified your developers this morning already, with whom I have been in contact throughout the day, they couldn't even resolve the issue..! I am still waiting for the "other mamager" to phone me.... I have requested Andrew Wood's contact details, but the lady I spoke to late this afternoon said she doesn't have his cell number or his e-mail address....?.... I have requested that someone of The Unlimited come rake the photos but it doesn't seem like they want or know how to. I have taken the photos in the dark so they might not be clear. So Jithen, if you can't assess it like that, you are welcome to come take the photos yourself. They lady that phone late this afternoon also sent me an e-mail requesting the photos, but she didn't even bother to put her name on the e-mail. I needed this resolved today as I am probably not available on Friday, due to a funeral.
DC
Danie C's update18 Aug 2021, 20:58
Reviewer Update
It seems like no one at The Unlimited knows anything about world-class customer service nor do they know how to resolve urgent matters of an irate customer. You have notified your developers this morning already, with whom I have been in contact throughout the day, they couldn't even resolve the issue..! I am still waiting for the "other mamager" to phone me.... I have requested Andrew Wood's contact details, but the lady I spoke to late this afternoon said she doesn't have his cell number or his e-mail address....?.... I have requested that someone of The Unlimited come rake the photos but it doesn't seem like they want or know how to. I have taken the photos in the dark so they might not be clear. So Jithen, if you can't assess it like that, you are welcome to come take the photos yourself. They lady that phone late this afternoon also sent me an e-mail requesting the photos, but she didn't even bother to put her name on the e-mail. I needed this resolved today as I am probably not available on Friday, due to a funeral.
The Unlimited's replyOfficial
19 Aug 2021, 09:15Hi Danie,
Thank you so much much for making us aware of this. We can't apologise enough for making your claiming experience with us so **********. Our App was built to make life a little bit easier for our family members and we can see that for you it hasn't been the same. Please note that our auto claims team will reach out to you again today to assist you efficiently. We've also sent you an SMS with a link whereby you may log a formal complaint should you wish to do so.
Thank you so much much for making us aware of this. We can't apologise enough for making your claiming experience with us so **********. Our App was built to make life a little bit easier for our family members and we can see that for you it hasn't been the same. Please note that our auto claims team will reach out to you again today to assist you efficiently. We've also sent you an SMS with a link whereby you may log a formal complaint should you wish to do so.
The Unlimited's reply19 Aug 2021, 09:15
Official
Hi Danie,
Thank you so much much for making us aware of this. We can't apologise enough for making your claiming experience with us so **********. Our App was built to make life a little bit easier for our family members and we can see that for you it hasn't been the same. Please note that our auto claims team will reach out to you again today to assist you efficiently. We've also sent you an SMS with a link whereby you may log a formal complaint should you wish to do so.
Thank you so much much for making us aware of this. We can't apologise enough for making your claiming experience with us so **********. Our App was built to make life a little bit easier for our family members and we can see that for you it hasn't been the same. Please note that our auto claims team will reach out to you again today to assist you efficiently. We've also sent you an SMS with a link whereby you may log a formal complaint should you wish to do so.
DC
Danie C's updateReviewer Update
12 May 2025, 14:04The Unlimited AGAIN!
Apparently they have my correct details, including my cellphone number on their system. However, their App sends OTP's to another number. There is no way that I can log into the App.
Last week I was told to uninstall and reinstall the App and it will then send the OTP to the correct number. I did that while on the phone with the agent. It didn't work! He said I should wait 24 or 48 hours. IT STILL SENDS THE OTP TO THE WRONG NUMBER!
No one knows how to fix this!
I was on WhatsApp with an agent who couldn't assist. I think she has been brainwashed as it looked like automatic responses. She (Bradlyn) eventually ignored me and ended the chat.
They have "escalated" but doesn't know how long it will take to resolve! No turnaround time!
I was also requesting my policies I have with them with my details ... They only sent the general terms and conditions...
PATHETIC..!
Apparently they have my correct details, including my cellphone number on their system. However, their App sends OTP's to another number. There is no way that I can log into the App.
Last week I was told to uninstall and reinstall the App and it will then send the OTP to the correct number. I did that while on the phone with the agent. It didn't work! He said I should wait 24 or 48 hours. IT STILL SENDS THE OTP TO THE WRONG NUMBER!
No one knows how to fix this!
I was on WhatsApp with an agent who couldn't assist. I think she has been brainwashed as it looked like automatic responses. She (Bradlyn) eventually ignored me and ended the chat.
They have "escalated" but doesn't know how long it will take to resolve! No turnaround time!
I was also requesting my policies I have with them with my details ... They only sent the general terms and conditions...
PATHETIC..!
DC
Danie C's update12 May 2025, 14:04
Reviewer Update
The Unlimited AGAIN!
Apparently they have my correct details, including my cellphone number on their system. However, their App sends OTP's to another number. There is no way that I can log into the App.
Last week I was told to uninstall and reinstall the App and it will then send the OTP to the correct number. I did that while on the phone with the agent. It didn't work! He said I should wait 24 or 48 hours. IT STILL SENDS THE OTP TO THE WRONG NUMBER!
No one knows how to fix this!
I was on WhatsApp with an agent who couldn't assist. I think she has been brainwashed as it looked like automatic responses. She (Bradlyn) eventually ignored me and ended the chat.
They have "escalated" but doesn't know how long it will take to resolve! No turnaround time!
I was also requesting my policies I have with them with my details ... They only sent the general terms and conditions...
PATHETIC..!
Apparently they have my correct details, including my cellphone number on their system. However, their App sends OTP's to another number. There is no way that I can log into the App.
Last week I was told to uninstall and reinstall the App and it will then send the OTP to the correct number. I did that while on the phone with the agent. It didn't work! He said I should wait 24 or 48 hours. IT STILL SENDS THE OTP TO THE WRONG NUMBER!
No one knows how to fix this!
I was on WhatsApp with an agent who couldn't assist. I think she has been brainwashed as it looked like automatic responses. She (Bradlyn) eventually ignored me and ended the chat.
They have "escalated" but doesn't know how long it will take to resolve! No turnaround time!
I was also requesting my policies I have with them with my details ... They only sent the general terms and conditions...
PATHETIC..!
The Unlimited's replyOfficial
12 May 2025, 14:10Hi Danie.
We're truly sorry to hear that you had an unpleasant experience with us. We'll follow up on this matter and get back to you today.
We're truly sorry to hear that you had an unpleasant experience with us. We'll follow up on this matter and get back to you today.
The Unlimited's reply12 May 2025, 14:10
Official
Hi Danie.
We're truly sorry to hear that you had an unpleasant experience with us. We'll follow up on this matter and get back to you today.
We're truly sorry to hear that you had an unpleasant experience with us. We'll follow up on this matter and get back to you today.
The Unlimited's replyOfficial
12 May 2025, 14:38Hi Danie.
Thank you for sending your details. Upon viewing our system, we see that you're already being assisted with this matter. Our team has logged this with the relevant department. Feedback will be provided as soon as possible. We've also resent your membership details.
Thank you for sending your details. Upon viewing our system, we see that you're already being assisted with this matter. Our team has logged this with the relevant department. Feedback will be provided as soon as possible. We've also resent your membership details.
The Unlimited's reply12 May 2025, 14:38
Official
Hi Danie.
Thank you for sending your details. Upon viewing our system, we see that you're already being assisted with this matter. Our team has logged this with the relevant department. Feedback will be provided as soon as possible. We've also resent your membership details.
Thank you for sending your details. Upon viewing our system, we see that you're already being assisted with this matter. Our team has logged this with the relevant department. Feedback will be provided as soon as possible. We've also resent your membership details.
DC
Danie C's updateReviewer Update
16 May 2025, 08:57Morning.
Any feedback yet?
Any feedback yet?
DC
Danie C's update16 May 2025, 08:57
Reviewer Update
Morning.
Any feedback yet?
Any feedback yet?