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Veno N
1 reviews | Active since Jan 2021
16 Aug 2021, 16:13
The Unlimited- You pay but you can't claim from them.
I am totally unhappy with my recent claim being rejected. I had this policy for 3 years and did not claim. Now when I decided to claim for the stone chips that accumulated and grew bigger on my bonnet, my claim gets rejected. The terms are cleverly worded to exclude almost everything one can claim for. Its so easy to collect our money but when we claim, it becomes a problem. Their Claims App that takes photos does not work. I feel totally ********** as I have been paying my premiums for the past 3 years with no ombudsman to complain to..
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
16 Aug 2021, 17:34Hi Veno,
As someone that we love and cherish so much, it breaks our hearts to hear that you think we’ve ripped you off. We’d like to sincerely apologise for the issues encountered on The Carscan App. Please note that we’ll make sure to notify the team of developers so that they can work to iron out and improve the kinks you experienced. Kindly note that we just tried to contact you to take you through the outcome for your claim once more and unfortunately, we were unable to get through to you. Please tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM tomorrow.
As someone that we love and cherish so much, it breaks our hearts to hear that you think we’ve ripped you off. We’d like to sincerely apologise for the issues encountered on The Carscan App. Please note that we’ll make sure to notify the team of developers so that they can work to iron out and improve the kinks you experienced. Kindly note that we just tried to contact you to take you through the outcome for your claim once more and unfortunately, we were unable to get through to you. Please tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM tomorrow.
The Unlimited's reply16 Aug 2021, 17:34
Official
Hi Veno,
As someone that we love and cherish so much, it breaks our hearts to hear that you think we’ve ripped you off. We’d like to sincerely apologise for the issues encountered on The Carscan App. Please note that we’ll make sure to notify the team of developers so that they can work to iron out and improve the kinks you experienced. Kindly note that we just tried to contact you to take you through the outcome for your claim once more and unfortunately, we were unable to get through to you. Please tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM tomorrow.
As someone that we love and cherish so much, it breaks our hearts to hear that you think we’ve ripped you off. We’d like to sincerely apologise for the issues encountered on The Carscan App. Please note that we’ll make sure to notify the team of developers so that they can work to iron out and improve the kinks you experienced. Kindly note that we just tried to contact you to take you through the outcome for your claim once more and unfortunately, we were unable to get through to you. Please tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM tomorrow.
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Veno N's updateReviewer Update
18 Aug 2021, 10:33Hi Unlimited, kindly note that your Jitham did contact me on the day of my Hello Peter posting. The App does not matter to me anymore. The problem I have with you is that you rejected a valid claim that I submitted. It would be interesting to see what claims you have paid out (if any) in the past 6 months as your T & Cs are so carefully worded it excludes you from paying any claims out. Yes, we are the fools who trusted you with this fancy " Scratch & Dent" cover. Veno N
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Veno N's update18 Aug 2021, 10:33
Reviewer Update
Hi Unlimited, kindly note that your Jitham did contact me on the day of my Hello Peter posting. The App does not matter to me anymore. The problem I have with you is that you rejected a valid claim that I submitted. It would be interesting to see what claims you have paid out (if any) in the past 6 months as your T & Cs are so carefully worded it excludes you from paying any claims out. Yes, we are the fools who trusted you with this fancy " Scratch & Dent" cover. Veno N
The Unlimited's replyOfficial
18 Aug 2021, 11:39Hi Veno,
Thank you for making us aware that you were contacted by our team member Jithen on Monday. Kindly note that we will never reject a claim that is valid. Each of our claims are assessed accordingly and we ensure that we refer to our terms and conditions when providing the final outcome to our customers. We've paid over thousands of claims for customers who claim within the scope of their cover. Please note that we've sent you an SMS with a link whereby you may log a formal complaint should you wish to do so.
The Unlimited's reply18 Aug 2021, 11:39
Official
Hi Veno,
Thank you for making us aware that you were contacted by our team member Jithen on Monday. Kindly note that we will never reject a claim that is valid. Each of our claims are assessed accordingly and we ensure that we refer to our terms and conditions when providing the final outcome to our customers. We've paid over thousands of claims for customers who claim within the scope of their cover. Please note that we've sent you an SMS with a link whereby you may log a formal complaint should you wish to do so.