GP
Gerrit P
1 reviews | Active since Apr 2022
01 Apr 2022, 12:16
The Unlimited - Worst experience I've ever had with a service provider
I cancelled my policy with The Unlimited after they declined my first claim for questionable reasons. I asked for a refund as I've never claimed before and they have a cash back policy which seems to be really vague. They declined my refund.
I don't need to get into much detail about their support and customer care. Three months after I cancelled the policy, I still have them debiting my account after I supp**** them with my proof of cancellation. Looking at the company's reputation and ratings, I should have known better.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
01 Apr 2022, 16:05Hi Gerrit,
Thank you for raising your issues with us. We understand your concerned after seeing some of our reviews. However, we believe in showing the good, bad and totally awesome as we have nothing to hide. Our mission is to provide customer service that’s unrivalled by our competitors. This means that we go above and beyond the call of duty to ensure that our customers get the Unlimited treatment. Kindly note that your policy doesn’t offer you a cash back benefit whether you’ve claimed or not. As mentioned by our team member, your claim was unsuccessful as it didn’t meet the requirements of your terms and conditions. Please accept our humble apology for deducting funds from your account after you’ve cancelled your policy. We’ve received your bank statement and have sent this to our admin department. We’ll provide you with feedback on your refund request with 24-48 working hours.
Thank you for raising your issues with us. We understand your concerned after seeing some of our reviews. However, we believe in showing the good, bad and totally awesome as we have nothing to hide. Our mission is to provide customer service that’s unrivalled by our competitors. This means that we go above and beyond the call of duty to ensure that our customers get the Unlimited treatment. Kindly note that your policy doesn’t offer you a cash back benefit whether you’ve claimed or not. As mentioned by our team member, your claim was unsuccessful as it didn’t meet the requirements of your terms and conditions. Please accept our humble apology for deducting funds from your account after you’ve cancelled your policy. We’ve received your bank statement and have sent this to our admin department. We’ll provide you with feedback on your refund request with 24-48 working hours.
The Unlimited's reply01 Apr 2022, 16:05
Official
Hi Gerrit,
Thank you for raising your issues with us. We understand your concerned after seeing some of our reviews. However, we believe in showing the good, bad and totally awesome as we have nothing to hide. Our mission is to provide customer service that’s unrivalled by our competitors. This means that we go above and beyond the call of duty to ensure that our customers get the Unlimited treatment. Kindly note that your policy doesn’t offer you a cash back benefit whether you’ve claimed or not. As mentioned by our team member, your claim was unsuccessful as it didn’t meet the requirements of your terms and conditions. Please accept our humble apology for deducting funds from your account after you’ve cancelled your policy. We’ve received your bank statement and have sent this to our admin department. We’ll provide you with feedback on your refund request with 24-48 working hours.
Thank you for raising your issues with us. We understand your concerned after seeing some of our reviews. However, we believe in showing the good, bad and totally awesome as we have nothing to hide. Our mission is to provide customer service that’s unrivalled by our competitors. This means that we go above and beyond the call of duty to ensure that our customers get the Unlimited treatment. Kindly note that your policy doesn’t offer you a cash back benefit whether you’ve claimed or not. As mentioned by our team member, your claim was unsuccessful as it didn’t meet the requirements of your terms and conditions. Please accept our humble apology for deducting funds from your account after you’ve cancelled your policy. We’ve received your bank statement and have sent this to our admin department. We’ll provide you with feedback on your refund request with 24-48 working hours.
The Unlimited's replyOfficial
05 Apr 2022, 15:26Hi Gerrit,
We trust that you’re well. Your refund was processed today and payment will reflect in your account within 24-48 working hours. Once again, we sincerely apologise for the inconvenience we’ve caused you.
The Unlimited's reply05 Apr 2022, 15:26
Official
Hi Gerrit,
We trust that you’re well. Your refund was processed today and payment will reflect in your account within 24-48 working hours. Once again, we sincerely apologise for the inconvenience we’ve caused you.
GP
Gerrit P's updateReviewer Update
05 May 2022, 14:27Update: The Unlimited has again debited my account this month. Apparently they will refund me. I guess this is my life now.
GP
Gerrit P's update05 May 2022, 14:27
Reviewer Update
Update: The Unlimited has again debited my account this month. Apparently they will refund me. I guess this is my life now.