NC
Nadine C
1 reviews | Active since Jul 2018
28 Jul 2022, 14:34
The unlimited- world class bull****ers
This GAP COVER company is a load of ****. They marketed a service to government employees about gap cover covering themselves and family who are on their medical aid. Little did I know that MY MOTHER who is on my medical aid because she is loves with me and is dependent on me for everything was not covered. False advertising, false information upon presentation, false to the bone. I paid for a long time and will never see my hard earned cash again because of their bull****. I regret joining them. Worse service ever.
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Replies (3)
The Unlimited's replyOfficial
28 Jul 2022, 16:51Hi Nadine,
Thank you for voicing your concerns with us. We’re always at the forefront to heed our customers beck and call by providing nothing but the very best in customer service. Please accept our sincerest apologies for the unfavourable claim outcome. On the 10/07/2021, we sent your GAP cover documentation which underlines your policy requirements. As explained earlier today, your claim was deemed unsuccessful as it didn’t meet your terms and conditions. It’s unfortunate that this has led you to part ways with us. However, we hope that you’ll one day join our Unlimited family again. Until then, we wish you well in your future endeavours.
The Unlimited's reply28 Jul 2022, 16:51
Official
Hi Nadine,
Thank you for voicing your concerns with us. We’re always at the forefront to heed our customers beck and call by providing nothing but the very best in customer service. Please accept our sincerest apologies for the unfavourable claim outcome. On the 10/07/2021, we sent your GAP cover documentation which underlines your policy requirements. As explained earlier today, your claim was deemed unsuccessful as it didn’t meet your terms and conditions. It’s unfortunate that this has led you to part ways with us. However, we hope that you’ll one day join our Unlimited family again. Until then, we wish you well in your future endeavours.
NC
Nadine C's updateReviewer Update
28 Jul 2022, 17:26You make such remarks based on DOCUMENTS that were sent to me on such and such dates but forget that a representative was present at the court to table this service and I asked this individual if my parents were covered and they said yes. Don't make yourself out to be perfectly in line with your DOCUMENTS when they bear no change to what has taken place. I covered myself from having to pay in shortfalls by appointing the unlimited to be the perfect gap cover service providers, but it failed me. We are busy people working day in and day out. So we expect you to keep true to your word. Pay me back EVERY single payment I made to this COVER because you wasted my time and I hope I will not be wasting my money. I could have appointed a different service provider. Apologies mean nothing.
NC
Nadine C's update28 Jul 2022, 17:26
Reviewer Update
You make such remarks based on DOCUMENTS that were sent to me on such and such dates but forget that a representative was present at the court to table this service and I asked this individual if my parents were covered and they said yes. Don't make yourself out to be perfectly in line with your DOCUMENTS when they bear no change to what has taken place. I covered myself from having to pay in shortfalls by appointing the unlimited to be the perfect gap cover service providers, but it failed me. We are busy people working day in and day out. So we expect you to keep true to your word. Pay me back EVERY single payment I made to this COVER because you wasted my time and I hope I will not be wasting my money. I could have appointed a different service provider. Apologies mean nothing.
The Unlimited's replyOfficial
28 Jul 2022, 19:47Hi Nadine,
Thank you for getting back to us. We understand the busy lives that our family members lead and that’s why we send the T’c and C’s to read at your leisure. Please note that there’s no surrender value to you cover. We’ve also sent you our complaints procedure via SMS, should you request to lodge a formal complaint against us.
The Unlimited's reply28 Jul 2022, 19:47
Official
Hi Nadine,
Thank you for getting back to us. We understand the busy lives that our family members lead and that’s why we send the T’c and C’s to read at your leisure. Please note that there’s no surrender value to you cover. We’ve also sent you our complaints procedure via SMS, should you request to lodge a formal complaint against us.