JA
Jacques A
1 reviews | Active since Nov 2010
19 Oct 2021, 10:29
The unlimited with limited customer satisfaction
One of the worst customer service experiences ever. I have tried claiming 3 times in the last couple of months, their website is primitive and when you call you get empty promises. Tried again today for assistance with my vehicle license disk, called about 7 times in the last hour, was transferred to their licensing department only to find out that The Unlimited had to authorize first, the other 6 calls were just dropped after confirming my identity and listening to the on-hold music. What am I paying for?
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
19 Oct 2021, 12:28Hi Jacques,
Thank you so much for writing such an earnest review. It’s extremely embarrassing to hear that you haven’t received the unparalleled service that we promise all our customers. We’re genuinely sorry for the experience that you’ve had with us and we promise to do better from here onwards. Our team has informed us that you’ve been contacted regarding your license disc, and we trust that you’ve received the appropriate assistance. As you informed us that you’re currently busy, we’ll be contacting you again at 09:00AM tomorrow morning to ensure that you receive help with your vehicle claim.
Thank you so much for writing such an earnest review. It’s extremely embarrassing to hear that you haven’t received the unparalleled service that we promise all our customers. We’re genuinely sorry for the experience that you’ve had with us and we promise to do better from here onwards. Our team has informed us that you’ve been contacted regarding your license disc, and we trust that you’ve received the appropriate assistance. As you informed us that you’re currently busy, we’ll be contacting you again at 09:00AM tomorrow morning to ensure that you receive help with your vehicle claim.
The Unlimited's reply19 Oct 2021, 12:28
Official
Hi Jacques,
Thank you so much for writing such an earnest review. It’s extremely embarrassing to hear that you haven’t received the unparalleled service that we promise all our customers. We’re genuinely sorry for the experience that you’ve had with us and we promise to do better from here onwards. Our team has informed us that you’ve been contacted regarding your license disc, and we trust that you’ve received the appropriate assistance. As you informed us that you’re currently busy, we’ll be contacting you again at 09:00AM tomorrow morning to ensure that you receive help with your vehicle claim.
Thank you so much for writing such an earnest review. It’s extremely embarrassing to hear that you haven’t received the unparalleled service that we promise all our customers. We’re genuinely sorry for the experience that you’ve had with us and we promise to do better from here onwards. Our team has informed us that you’ve been contacted regarding your license disc, and we trust that you’ve received the appropriate assistance. As you informed us that you’re currently busy, we’ll be contacting you again at 09:00AM tomorrow morning to ensure that you receive help with your vehicle claim.
The Unlimited's replyOfficial
20 Oct 2021, 10:06Hi Jacques,
We hope that you’ve had a great morning so far. Kindly note that we’ve been trying to get in touch with you and unfortunately, we’re failing to get through to you. When you have a few moments to chat, please may you pop us a reply below and we’ll call you back.
We hope that you’ve had a great morning so far. Kindly note that we’ve been trying to get in touch with you and unfortunately, we’re failing to get through to you. When you have a few moments to chat, please may you pop us a reply below and we’ll call you back.
The Unlimited's reply20 Oct 2021, 10:06
Official
Hi Jacques,
We hope that you’ve had a great morning so far. Kindly note that we’ve been trying to get in touch with you and unfortunately, we’re failing to get through to you. When you have a few moments to chat, please may you pop us a reply below and we’ll call you back.
We hope that you’ve had a great morning so far. Kindly note that we’ve been trying to get in touch with you and unfortunately, we’re failing to get through to you. When you have a few moments to chat, please may you pop us a reply below and we’ll call you back.
JA
Jacques A's updateReviewer Update
04 Nov 2021, 10:54I was unavailable to receive calls the following day, my apologies. Since then I sent two emails for someone to call me back to no avail. Can we please get this sorted as soon as possible?
JA
Jacques A's update04 Nov 2021, 10:54
Reviewer Update
I was unavailable to receive calls the following day, my apologies. Since then I sent two emails for someone to call me back to no avail. Can we please get this sorted as soon as possible?