RV
Rikus V
1 reviews | Active since Jun 2014
23 Mar 2020, 18:56
THE UNLIMITED - WHAT A **** - DON'T EVEN REPLY TO E-MAILS WHEN IT GETS TO THE POINT THEY MUST PAY
Been struggling for weeks now to claim for my vehicle. First they ask you to send photos. Then they give you more detail of more photos they need. It just never ends. Always something else they want. Lately they don't even reply anymore. No way to stop the debit order, so they keep taking my money, but refuse to even reply to e-mails regarding my claim. DO NOT SIGN UP!! YOU WILL JUST WASTE YOUR MONEY
Helpful (0)
Replies (9)0
Replies (9)
The Unlimited's replyOfficial
23 Mar 2020, 21:41Hi Rikus,
We're very concerned to hear about the experience you've had with us and we thank you for bringing this to our attention. We will give you a call tomorrow morning to assist you.
The Unlimited's reply23 Mar 2020, 21:41
Official
Hi Rikus,
We're very concerned to hear about the experience you've had with us and we thank you for bringing this to our attention. We will give you a call tomorrow morning to assist you.
The Unlimited's replyOfficial
24 Mar 2020, 11:20Hi Rikus,
We have contacted you and unfortunately, we’re unable to reach you. When you are available to talk, please pop us a message below and we will give you a call.
We have contacted you and unfortunately, we’re unable to reach you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited's reply24 Mar 2020, 11:20
Official
Hi Rikus,
We have contacted you and unfortunately, we’re unable to reach you. When you are available to talk, please pop us a message below and we will give you a call.
We have contacted you and unfortunately, we’re unable to reach you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited's replyOfficial
25 Mar 2020, 17:26Hi Rikus,
Thank you for taking our call today and for giving us the opportunity to assist you with your Auto claim.
Thank you for taking our call today and for giving us the opportunity to assist you with your Auto claim.
The Unlimited's reply25 Mar 2020, 17:26
Official
Hi Rikus,
Thank you for taking our call today and for giving us the opportunity to assist you with your Auto claim.
Thank you for taking our call today and for giving us the opportunity to assist you with your Auto claim.
The Unlimited's replyOfficial
27 Mar 2020, 12:12Hi Rikus,
We've been trying to contact you and unfortunately, we did not get through to you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited's reply27 Mar 2020, 12:12
Official
Hi Rikus,
We've been trying to contact you and unfortunately, we did not get through to you. When you are available to talk, please pop us a message below and we will give you a call.
RV
Rikus V's updateReviewer Update
01 Apr 2020, 14:25Point proven The Unlimited. Thank you very much. After taking out the insurance over a year ago, never claiming for anything, my claim has now been declined. When taking out the insurance I was told that all interior and exterior scratches, dents, marks, rims, seats etc is covered. Claiming for the first time over a year later, the mark on my seat is now to big and you wont pay for it. I can have this fixed for R 2 500 and I can claim for R 3000 every three months, but now you don't want to pay a R 2 500 claim. Pathetic. I also requested to have this insurance cancelled, but on that I also get no response. You just keep taking my money every month? How can I stop this insurance as I'm clearly not getting any benefits. One of your consultants just phoned me now trying to sell me this insurance on my other vehicles. For new clients you now offer R 4 000 every three months & clients that's been paying for over a year still only get R 3 000. How does that work? But on the other hand, that is what you tell them, but in the end they won't get the benefit, so I suppose it doesn't matter what amount you give them. PLEASE STOP THIS INSURANCE GOING OFF MY ACCOUNT. AND PEOPLE OUT THERE, DON'T BELIEVE WHAT THESE PEOPLE TELL YOU.
RV
Rikus V's update01 Apr 2020, 14:25
Reviewer Update
Point proven The Unlimited. Thank you very much. After taking out the insurance over a year ago, never claiming for anything, my claim has now been declined. When taking out the insurance I was told that all interior and exterior scratches, dents, marks, rims, seats etc is covered. Claiming for the first time over a year later, the mark on my seat is now to big and you wont pay for it. I can have this fixed for R 2 500 and I can claim for R 3000 every three months, but now you don't want to pay a R 2 500 claim. Pathetic. I also requested to have this insurance cancelled, but on that I also get no response. You just keep taking my money every month? How can I stop this insurance as I'm clearly not getting any benefits. One of your consultants just phoned me now trying to sell me this insurance on my other vehicles. For new clients you now offer R 4 000 every three months & clients that's been paying for over a year still only get R 3 000. How does that work? But on the other hand, that is what you tell them, but in the end they won't get the benefit, so I suppose it doesn't matter what amount you give them. PLEASE STOP THIS INSURANCE GOING OFF MY ACCOUNT. AND PEOPLE OUT THERE, DON'T BELIEVE WHAT THESE PEOPLE TELL YOU.
The Unlimited's replyOfficial
06 Apr 2020, 19:05Hi Rikus,
We'd really like to assist you, however, we're still unable to get through to you on the phone. Please inbox us your alternative number so that we can assist you.
We'd really like to assist you, however, we're still unable to get through to you on the phone. Please inbox us your alternative number so that we can assist you.
The Unlimited's reply06 Apr 2020, 19:05
Official
Hi Rikus,
We'd really like to assist you, however, we're still unable to get through to you on the phone. Please inbox us your alternative number so that we can assist you.
We'd really like to assist you, however, we're still unable to get through to you on the phone. Please inbox us your alternative number so that we can assist you.
RV
Rikus V's updateReviewer Update
21 Apr 2020, 10:21THE UNLIMITED: Above your reply on 6 April that you can not get hold of me. I requested that you call me again or rather e-mail instead. I received a call on the 7th of April. Not to assist me as mentioned above, by to try and sell me new products. To date still no effort to get this sorted. I ASK AGAIN LIKE I'VE DONE MANY TIMES HERE AND ON E-MAIL - HOW DO I STOP THIS INSURANCE? YOU DON"T WANT TO PAY BUT ON THE 25TH YOU'RE GOING TO TAKE MY MONEY AGAIN. Please people, don't sign up. No assistance and no way to stop this once it's active. They update their T&C's as they go and when you want to claim it changed from what they originally sold you. PLEASE LET ME KNOW HOW I CAN STOP THIS INSURANCE!!!!!!!
RV
Rikus V's update21 Apr 2020, 10:21
Reviewer Update
THE UNLIMITED: Above your reply on 6 April that you can not get hold of me. I requested that you call me again or rather e-mail instead. I received a call on the 7th of April. Not to assist me as mentioned above, by to try and sell me new products. To date still no effort to get this sorted. I ASK AGAIN LIKE I'VE DONE MANY TIMES HERE AND ON E-MAIL - HOW DO I STOP THIS INSURANCE? YOU DON"T WANT TO PAY BUT ON THE 25TH YOU'RE GOING TO TAKE MY MONEY AGAIN. Please people, don't sign up. No assistance and no way to stop this once it's active. They update their T&C's as they go and when you want to claim it changed from what they originally sold you. PLEASE LET ME KNOW HOW I CAN STOP THIS INSURANCE!!!!!!!
The Unlimited's replyOfficial
21 Apr 2020, 11:41Hi Rikus,
We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We will give you a call shortly to assist you with your request.
We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We will give you a call shortly to assist you with your request.
The Unlimited's reply21 Apr 2020, 11:41
Official
Hi Rikus,
We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We will give you a call shortly to assist you with your request.
We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We will give you a call shortly to assist you with your request.
The Unlimited's replyOfficial
21 Apr 2020, 12:22 Hi Rikus
Thank you for your time on the phone today. Although the future cannot be predicted, we can still prepare for it and we’re glad that you've decided to keep your policy to ensure that your vehicle is covered. If you need further assistance, please let us know and we will contact you.
Thank you for your time on the phone today. Although the future cannot be predicted, we can still prepare for it and we’re glad that you've decided to keep your policy to ensure that your vehicle is covered. If you need further assistance, please let us know and we will contact you.
The Unlimited's reply21 Apr 2020, 12:22
Official
Hi Rikus
Thank you for your time on the phone today. Although the future cannot be predicted, we can still prepare for it and we’re glad that you've decided to keep your policy to ensure that your vehicle is covered. If you need further assistance, please let us know and we will contact you.
Thank you for your time on the phone today. Although the future cannot be predicted, we can still prepare for it and we’re glad that you've decided to keep your policy to ensure that your vehicle is covered. If you need further assistance, please let us know and we will contact you.