1 reviews | Active since Dec 2020
The unlimited ways to not process your claim
Please do not sign up with this company just a fair warning. Ive been paying their premium for a year now and i just wanted to claim today regarding a tyre replacement , firstly i went through 3 consultants due to the first 2 cutting the call on me , secondly they tell me they cannot process my claim due to a payment not being recieved in october but from my statement it looks like payment was made , thirdly they debited my account this month and it looks like they almost doubled the premium on one policy and the other policy increased it by 20 rand and i wasnt even foned to be made aware of this or sent an email regarding pricing change and the pricing change just doesnt make sense as both policies are the same cover. I have wasted an entire year with this company and now cancelled my membership becareful of these people they promise the world when they initially want you sign up but when its time to deliver its always another story to not get your claim processed.
Thank you for taking our call today. We understand that you don't want any help from us, however, we would've loved to assist you and address all the issues that you've raised. Kindly note that your debit order for October was unsuccessful and this means that you had no cover at that time and you couldn't submit a claim. The change in your premium is due to our annual Benefit & Price adjustments. As part of our ongoing commitment to offer the best value to our customers and to ensure that we maintain our high-quality product and service offering, it is essential that we look at ways to offer more value to our customers. You were sent numerous communication regarding this throughout the month of October. Lastly we'd like to sincerely apologise for the experience you've had with us. If you ever need to reach out to us again in the near future, please give us a call on ***.
Thank you for taking our call today. We understand that you don't want any help from us, however, we would've loved to assist you and address all the issues that you've raised. Kindly note that your debit order for October was unsuccessful and this means that you had no cover at that time and you couldn't submit a claim. The change in your premium is due to our annual Benefit & Price adjustments. As part of our ongoing commitment to offer the best value to our customers and to ensure that we maintain our high-quality product and service offering, it is essential that we look at ways to offer more value to our customers. You were sent numerous communication regarding this throughout the month of October. Lastly we'd like to sincerely apologise for the experience you've had with us. If you ever need to reach out to us again in the near future, please give us a call on ***.