TS
Tiego S

1 reviews | Active since Feb 2013

22 Feb 2025, 05:07

The Unlimited Warranty Disaster

The Unlimited is a very unprofessional organization and I dont have faith that they know what they are doing for a couple of reasons. Firstly when you sign up as a customer they spam call you even though they already have your business. Secondly the claims process requires you to do a lot of admin. It doesn't look like they are going to help you when you need to submit a warranty claim. Thirdly, I havent received a proper confirmation of cover in pdf format. They just send you a lot of spam, but no pdf document with ur name and policy number. This is a basic function that insurers perform for you and they do it while you are on a call with them.

Stay away from Unlimited. I'm going back to Innovation Group. I should have never switched in the first place.

0
Replies (5)
TS
Tiego S's update22 Feb 2025, 05:21
Reviewer Update
I left out reason number 4. Erraneous emails.

Just this week alone I received an email that reads "Hi First Name Tiego" and in another email they got the price increase wrong.
The Unlimited
The Unlimited's reply22 Feb 2025, 09:12
Official
Hi  Tiego.

We're truly sorry to hear that your recent experience with our services did not meet your expectations. After reviewing our records, we noted that you contacted us yesterday and that the necessary documents have since been dispatched to you. 

To proceed with our claims process, we kindly request that you submit the required documentation. This will enable us to assist you in a timely and efficient manner. 
TS
Tiego S's update22 Feb 2025, 09:27
Reviewer Update
You still haven't sent me a pdf with confirmation . Even when I signed up you just send emails, but thers no pdf with a policy number and customer name
TS
Tiego S's update22 Feb 2025, 09:34
Reviewer Update
I called in yesterday at 10am requesting a policy schedule with my name and policy number in it. I have only received a generic email this morning with terms and conditions. There is no pdf document attached with my details. This is a very basic function that every other short term insurer does instantly while you are on the phone you get sent a copy of your policy schedule.
The Unlimited
The Unlimited's reply22 Feb 2025, 09:43
Official
 Hi Tiego.

We'll forward your membership details to ***.