WM
Wilbur M

1 reviews | Active since Dec 2019

18 Dec 2019, 11:09

THE UNLIMITED WAIST OF TIME And MONEY

I couldt believe what i heard when my claim was rejected the unlimeted consultant told me that my claim is rejected i asked what the reason was she told me that they dont cover faded paint my bakkies tailgate is painted with stone chip more than 4 years ago how can it not be faded to top that i asked for a rejection letter to be mailed to me on this letter it says the claim is rejected because the bootlid of my bakkie is not listed under the covered components of the policy then i wanted to claim for a damaged tyre the consultant named Sello told me to go to supa quick to get it fixed Afterwards i have been told that i must pay for the tyres and they wil refund me my advise to any person who want to take scratch and dent repair dont use THE UNLIMITED as soon as you complain about aclaim it gets rejected but their policy says 48 hours for outcome please rath

0
Replies (5)
The Unlimited
The Unlimited's reply18 Dec 2019, 13:46
Official
 
Hi Wilbur,

 

We’re really sorry for the experience that you’ve had with us. We would really like the opportunity to look in to this matter and assist you. Please inbox us your contact details so that we can assist you urgently. Alternatively, you can email your contact details to ***. 
WM
Wilbur M's update18 Dec 2019, 14:59
Reviewer Update
WM
Wilbur M's update18 Dec 2019, 15:35
Reviewer Update
For once there was something that happened within 48 hours not that it solved the problem shockingly i spoke to a guy from customer care who told me i must remember that they have a half million customers. So i am asking if you have so much customers how important are these customers to you if you take money from them they are paying for a service which you should provide but instead you tell me rememember we have half a million customers for me the bottom line is you sell a product that people pay for and need to get the service that they pay for but in my case thats not what is happening i have 2 policies which i can claim for every 3 months your salespeople sold me the policies telling me how wonderfull this is but as soon as the first debit goes of hell starts you are looking for reasons to reject claims you are telling me to pay for a job and claim it back from you if i must wait for money that i must claim back from you im afraid of even thinking how long it will take you say within 48 hours which is not true try at least 7 to 14 days if if your lucky then you probably gonna pay me 30 days after statement HOW DO YOU TREAT THE REST OF YOUR 499000 CUSTOMERS or are you treated by the amount of money that is spend with your company or do you get treated better if you just shut up and pay without claiming
WM
Wilbur M's update18 Dec 2019, 15:37
Reviewer Update
My contact number is on your system policy nr AOS***
The Unlimited
The Unlimited's reply20 Dec 2019, 17:02
Official
 
Hi Wilbur,
 
Thank you for taking our call and giving us the opportunity to provide you with the outcome for your claim. Your wife's claim has been approved and the authorization letter has been emailed to you.