GD
Graham D
1 reviews | Active since Jan 2021
12 Feb 2021, 10:24
The Unlimited. Unwilling to value long term clients.
Not even worth the Star. Ive been a loyal and claim free client of the unlimited. Not just the health connect but the legal assist policy as well. The unlimited failed to debit my account and refused to assist with a double amount for end February. Fault for the unsuccessful debit order is a fault of theres. Not mine. Why must i make a manual payment. I also had a legal matter in January to which i received zero assistance. Very unhappy and canceled my policy today.
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The Unlimited's replyOfficial
12 Feb 2021, 17:01Hi Graham,
We`re sorry to hear that our system error for the month of January has drove you to cancel your policy with us. We have identified the error and our technician's have resolved the issue. As part of our payment process, you need to make a manual payment if your debit order is unsuccessful for a specific month. Please accept our sincere apologies for the inconvenience caused.
We`re sorry to hear that our system error for the month of January has drove you to cancel your policy with us. We have identified the error and our technician's have resolved the issue. As part of our payment process, you need to make a manual payment if your debit order is unsuccessful for a specific month. Please accept our sincere apologies for the inconvenience caused.
The Unlimited's reply12 Feb 2021, 17:01
Official
Hi Graham,
We`re sorry to hear that our system error for the month of January has drove you to cancel your policy with us. We have identified the error and our technician's have resolved the issue. As part of our payment process, you need to make a manual payment if your debit order is unsuccessful for a specific month. Please accept our sincere apologies for the inconvenience caused.
We`re sorry to hear that our system error for the month of January has drove you to cancel your policy with us. We have identified the error and our technician's have resolved the issue. As part of our payment process, you need to make a manual payment if your debit order is unsuccessful for a specific month. Please accept our sincere apologies for the inconvenience caused.