CB
Chantal B
1 reviews | Active since Mar 2013
13 Feb 2024, 18:05
The unlimited... unlimited lies, unlimited *****ing and unlimited disappointment
The unlimited makes all these promises but when it is time to pay they never deliver. They rejected my fathers funeral policy claim. My father who died from natural causes after paying 9 months of a policy and months prior to that before moving to a new school. Not a life cover just a standard funeral cover. The same cover that had not 1 but 6 people on it. A policy that would have continued to have 5 members for years and years to come. The communication was pathetic and they took weeks to finally tell me that the claim was rejected after I had to phone them multiple times. Each person promising that my claim would be processed and paid soon. I will make sure that every person I come into contact with knows what ********s the Unlimited are. Every year when they come to the schools where I work to sell their lies, I will be there to warn the innocent not to fall for their *****ulent ****s. I will contact the ombudsman regarding this unacceptable policy rejection and the GDE to inform them that they have partnered with a bunch of ****s who treat the hardworking service providers of our teaching and medical communities with such utter disrespect in a time of mourning. I am absolutely disgusted by the unlimited. But judging from the google reviews I have read it is nothing new.
Helpful (0)
Replies (8)0
Replies (8)
The Unlimited's replyOfficial
13 Feb 2024, 19:09Hi Chantal.
We’re deeply sorry to hear about your father's passing and for causing you frustration. We understand it’s a tough and emotional time for you and your family. Please allow us an opportunity to review your claim. A specialist will give you a call tomorrow regarding your complaint.
We’re deeply sorry to hear about your father's passing and for causing you frustration. We understand it’s a tough and emotional time for you and your family. Please allow us an opportunity to review your claim. A specialist will give you a call tomorrow regarding your complaint.
The Unlimited's reply13 Feb 2024, 19:09
Official
Hi Chantal.
We’re deeply sorry to hear about your father's passing and for causing you frustration. We understand it’s a tough and emotional time for you and your family. Please allow us an opportunity to review your claim. A specialist will give you a call tomorrow regarding your complaint.
We’re deeply sorry to hear about your father's passing and for causing you frustration. We understand it’s a tough and emotional time for you and your family. Please allow us an opportunity to review your claim. A specialist will give you a call tomorrow regarding your complaint.
CB
Chantal B's updateReviewer Update
14 Feb 2024, 21:45Taking your call has resolved nothing. It has only proven that my policy was taken in the year 2022. I was loaded onto the system in Dec 2022 the first missed payments were YOUR error (January to March) no one called to notify that payments were not going through, YOU did not even put a payment request in for January. I realised in March when I received my payslips that it was not on my payslips (as it goes off my persal) and notified the Unlimited of the error on YOUR part. No one said anything about catching up missed payments. No waiting period has EVER been communicated to me. I am still waiting to see the documentation I signed acknowledging such terms. I will be contacting the Ombudsman regarding this claim tomorrow as the error is on your side and not mine, as to why the policy does not meet your so called terms. I will not continue the policy with the remaining 6 people who were additions to this policy, as there were 7 altogether. I do not wish to continue with a company that has so little regard for morning or customer care.
CB
Chantal B's update14 Feb 2024, 21:45
Reviewer Update
Taking your call has resolved nothing. It has only proven that my policy was taken in the year 2022. I was loaded onto the system in Dec 2022 the first missed payments were YOUR error (January to March) no one called to notify that payments were not going through, YOU did not even put a payment request in for January. I realised in March when I received my payslips that it was not on my payslips (as it goes off my persal) and notified the Unlimited of the error on YOUR part. No one said anything about catching up missed payments. No waiting period has EVER been communicated to me. I am still waiting to see the documentation I signed acknowledging such terms. I will be contacting the Ombudsman regarding this claim tomorrow as the error is on your side and not mine, as to why the policy does not meet your so called terms. I will not continue the policy with the remaining 6 people who were additions to this policy, as there were 7 altogether. I do not wish to continue with a company that has so little regard for morning or customer care.
The Unlimited's replyOfficial
15 Feb 2024, 15:15Hi Chantal.
We’ve just tried to get a hold of you and unfortunately, we were unable to get through to you. Please let us know which time will be convenient for us to give you a call.
We’ve just tried to get a hold of you and unfortunately, we were unable to get through to you. Please let us know which time will be convenient for us to give you a call.
The Unlimited's reply15 Feb 2024, 15:15
Official
Hi Chantal.
We’ve just tried to get a hold of you and unfortunately, we were unable to get through to you. Please let us know which time will be convenient for us to give you a call.
We’ve just tried to get a hold of you and unfortunately, we were unable to get through to you. Please let us know which time will be convenient for us to give you a call.
CB
Chantal B's updateReviewer Update
20 Feb 2024, 10:09I don't want to be covered by a useless policy. I want my money returned. I even wanted my money returned for the wasted months I paid for nothing. But since I am dealing with the Ombudsman regarding the claim I will let that go. But I do not want your cover for another month and will not be forced into having it so return my money and keep your cover.
CB
Chantal B's update20 Feb 2024, 10:09
Reviewer Update
I don't want to be covered by a useless policy. I want my money returned. I even wanted my money returned for the wasted months I paid for nothing. But since I am dealing with the Ombudsman regarding the claim I will let that go. But I do not want your cover for another month and will not be forced into having it so return my money and keep your cover.
The Unlimited's replyOfficial
20 Feb 2024, 11:27Hi Chantal.
Please note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered.
Please note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered.
The Unlimited's reply20 Feb 2024, 11:27
Official
Hi Chantal.
Please note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered.
Please note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered.
CB
Chantal B's updateReviewer Update
20 Feb 2024, 14:41No I clearly did not have access to ANYTHING because when something did happen you did in fact NOT pay out and this last debit IS due to me as you did not have authorisation to take it as my policy IS as of 15 February CANCELED. So pay back MY money and keep your stupid policy
CB
Chantal B's update20 Feb 2024, 14:41
Reviewer Update
No I clearly did not have access to ANYTHING because when something did happen you did in fact NOT pay out and this last debit IS due to me as you did not have authorisation to take it as my policy IS as of 15 February CANCELED. So pay back MY money and keep your stupid policy
CB
Chantal B's updateReviewer Update
21 Feb 2024, 19:22No response... when you want something you are quick to take, but when you need to give back you are silent....
CB
Chantal B's update21 Feb 2024, 19:22
Reviewer Update
No response... when you want something you are quick to take, but when you need to give back you are silent....
CB
Chantal B's updateReviewer Update
18 Mar 2024, 17:40STILL taking deductions that are not authorized. GiVE me MY money back. You now owe me 2 months. My policy was cancelled on 15 February and I DEMAND my money for MARCH and now APRIL be returned to me IMMEDIATELY.
CB
Chantal B's update18 Mar 2024, 17:40
Reviewer Update
STILL taking deductions that are not authorized. GiVE me MY money back. You now owe me 2 months. My policy was cancelled on 15 February and I DEMAND my money for MARCH and now APRIL be returned to me IMMEDIATELY.