GM
Gwendolyn M
1 reviews | Active since Sept 2017
16 May 2021, 15:03
The Unlimited = Unlimited Lies #****
DONT be fooled by Sales pitch, been with company years and have not been able to get 1 Authorisation out of them to repair vehicle. Make it impossible to Claim. Happy to take monthly premiums. Will not reimburse you for selling products with lies. Sales calls requested as everything gets recorded. Still waiting, bet they will go missing too. DONT WASTE Your Time and money.
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Replies (4)0
Replies (4)
The Unlimited's replyOfficial
16 May 2021, 19:19Hi Gwen,
Thank you for taking the time to write to us. In our 27 years of servicing customers, we’ve always worked hard to ensure that they have a hassle-free claiming experience. We’re truly sorry to hear that this hasn’t been the case for you and we’d like the opportunity to redeem ourselves. Kindly note that it’ll take us 5-7 working days to retrieve and provide you with a copy of your sales call, however, we’ll be contacting you tomorrow morning to assist you with your claim.
The Unlimited's reply16 May 2021, 19:19
Official
Hi Gwen,
Thank you for taking the time to write to us. In our 27 years of servicing customers, we’ve always worked hard to ensure that they have a hassle-free claiming experience. We’re truly sorry to hear that this hasn’t been the case for you and we’d like the opportunity to redeem ourselves. Kindly note that it’ll take us 5-7 working days to retrieve and provide you with a copy of your sales call, however, we’ll be contacting you tomorrow morning to assist you with your claim.
The Unlimited's replyOfficial
17 May 2021, 12:15Hi Gwen,
Thank you so much for engaging with us this morning. As soon as you send us the outstanding documents, we’ll assess your claim and provide you with feedback on it. Kindly note that we’ve forwarded a copy of your sales call to your personal email address. We trust that you’ve received it.
The Unlimited's reply17 May 2021, 12:15
Official
Hi Gwen,
Thank you so much for engaging with us this morning. As soon as you send us the outstanding documents, we’ll assess your claim and provide you with feedback on it. Kindly note that we’ve forwarded a copy of your sales call to your personal email address. We trust that you’ve received it.
GM
Gwendolyn M's updateReviewer Update
19 May 2021, 11:25Pity we have submitted ALL PHOTOS and necessary documents thru your NEW APP which was suppose to make the process easier, GEORGE, the City was not even located on your app, you had to add Pacaltsdorp as our City to be able to log on to the App. and submit documents. Unfortunately the app takes you thru all the processes which take 30 mins per vehicle, we have 3 listed currently with you and at the end you can not submit, the app crashes. We have done this process 8 times, 2 of the times with your staff talking me thru it and the other time with the company that designed the app, also not able to help us. I am emailing all photos again, lets see how long it takes to get an auth number.
GM
Gwendolyn M's update19 May 2021, 11:25
Reviewer Update
Pity we have submitted ALL PHOTOS and necessary documents thru your NEW APP which was suppose to make the process easier, GEORGE, the City was not even located on your app, you had to add Pacaltsdorp as our City to be able to log on to the App. and submit documents. Unfortunately the app takes you thru all the processes which take 30 mins per vehicle, we have 3 listed currently with you and at the end you can not submit, the app crashes. We have done this process 8 times, 2 of the times with your staff talking me thru it and the other time with the company that designed the app, also not able to help us. I am emailing all photos again, lets see how long it takes to get an auth number.
The Unlimited's replyOfficial
19 May 2021, 13:12Hi Gwen,
Thank you so much for allowing us to borrow a few minutes of your time this afternoon. As soon as you submit the rest of your documents, we’ll assess your claim and provide you with feedback on it. We’d also like you to know that we really appreciate the feedback you’ve provided us regarding the Carscan App. The team of developers will work to improve the minor glitches you encountered so that the next time you claim, you can have a much smoother experience
The Unlimited's reply19 May 2021, 13:12
Official
Hi Gwen,
Thank you so much for allowing us to borrow a few minutes of your time this afternoon. As soon as you submit the rest of your documents, we’ll assess your claim and provide you with feedback on it. We’d also like you to know that we really appreciate the feedback you’ve provided us regarding the Carscan App. The team of developers will work to improve the minor glitches you encountered so that the next time you claim, you can have a much smoother experience