MB
Melforeen B

1 reviews | Active since Feb 2021

27 Sept 2023, 15:46

The Unlimited Unfair Business Practice.

The Unlimited Team responded and provided us with the telephone recordings for the policy in order for us to see what transpired. The recordings clearly shows that the lady was indicating to my husband that i advised that he must proceed with the policy ... "your wife likes this policy and your wife said this" This is the Professionalism terms that they use at that Firm to trick people into taking out policy.. still on the recording did my husband not agree he just answered the consultants questions so the consultant is advising my husband of the policy of the amount of R188,00 that is the cost of the policy as per the telephone recordings. The Unlimited felt to debit my husbands account with R399.00 she clearly stated on the telephone recording that the policy is for R188.00 tell me with all honesty is that a fair business being conducted i really dont think so.. Till today the firm did not respond after i made it clear to them that they're should look into the matter that they're are debiting him with a different amount that the lady was selling to him.. We are still waiting for this firm to confirm when will the refund take place.

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Replies (1)
The Unlimited
The Unlimited's reply27 Sept 2023, 16:42
Official
 
Hi Melforeen, 
 
Thank you for reaching out to us. We apologise for any frustration caused. After listening to the sales call, we found that your husband had agreed to take out the policies and provided his bank details. He had added two vehicles during the conversation with our sales agent, which resulted in him being charged more than R188. Unfortunately, we can’t offer any refund as he gave his consent and provided all the necessary information. We have sent him an SMS that contains a link where he can log a formal complaint in case he wishes to do so.