The Unlimited - ********* Conduct

We have had the worst experience ever. Took an Autocare Policy out and canceled it in 2011. Aparently there is no record of the cancellation and only recently noticed that The Unlimited continued since 2011 to raise the debit order monthly. We raised this as a huge concern. We have driven 4 different vehicles during this time. Unfortunatly from the call centre 1st line staff we had no joy. Eventualy Ryan Menzies took over but only spoke to him once and received 1 electronic communique from him. After the internal investigation...and response that they cannot find a record of the cancellation, we got told that we will not receive our funds back for 7.5 years we paid a policy for a vehicle we no longer drove. Dont even consider working with The Unlimited they are ********* and very unprofessional.