RB
RIAAN B
1 reviews | Active since Apr 2015
09 Jul 2022, 13:52
The Unlimited *****s
This company has been taking policy payments for about 4 months now without sending the policy document. After calling and requesting this, they still do not send the supporting documents. With the initial call I asked multiple time to send the documents before they start debitting my account to which they agreed. After calling and asking for it again, they agreed and has since not done anything...
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The Unlimited's replyOfficial
09 Jul 2022, 18:07Hi Riaan,
Thank you for bringing this matter to our attention. Words can’t describe how sorry we are for the *********** service that you’ve received from us. Having to continuously ask for your policy documents is definitely not right, as all of our family members should be provided with their product information at point of sale. We’ve had a look at our system and we can see that the email address that we have is different from the one on your review. Kindly note that we’ve resent the policy documents to your yahoo email account. Please send us a private message should you require any further assistance.
Thank you for bringing this matter to our attention. Words can’t describe how sorry we are for the *********** service that you’ve received from us. Having to continuously ask for your policy documents is definitely not right, as all of our family members should be provided with their product information at point of sale. We’ve had a look at our system and we can see that the email address that we have is different from the one on your review. Kindly note that we’ve resent the policy documents to your yahoo email account. Please send us a private message should you require any further assistance.
The Unlimited's reply09 Jul 2022, 18:07
Official
Hi Riaan,
Thank you for bringing this matter to our attention. Words can’t describe how sorry we are for the *********** service that you’ve received from us. Having to continuously ask for your policy documents is definitely not right, as all of our family members should be provided with their product information at point of sale. We’ve had a look at our system and we can see that the email address that we have is different from the one on your review. Kindly note that we’ve resent the policy documents to your yahoo email account. Please send us a private message should you require any further assistance.
Thank you for bringing this matter to our attention. Words can’t describe how sorry we are for the *********** service that you’ve received from us. Having to continuously ask for your policy documents is definitely not right, as all of our family members should be provided with their product information at point of sale. We’ve had a look at our system and we can see that the email address that we have is different from the one on your review. Kindly note that we’ve resent the policy documents to your yahoo email account. Please send us a private message should you require any further assistance.