The unlimited - suspected *****

This company is deducting money from my mother for years already, she thought is was some insurance for her car but apparently not. We are trying to get confirmation from them, some kind of policy documents and proof where we signed off this this but they just send flyers. We are going to try and stop the deductions but want the money back as we never signed up for this.

I even got an email to say some days they don't do anything via email, just phone calls but if you speak to them and that is if you get through, you don't get at answers either