CM
Chuene M

1 reviews | Active since Oct 2015

24 Jan 2025, 17:35

The Unlimited Stress

If you need no stress in your life, don't bother using these guys. So, during the inception of the cover, they covered my car. Not sure how they captured the details. But I sold the car September 2023. Unfortunately these call center guys usually give half the details. New car came in. Continued paying without worries. Attempted to make a claim sometimes May 2024. Needless to say, it was a challenge. Ignored that for a little while because it was just scratches and dent. The main issue was that, during the claim, I gave the details of the new car. Taken from pillar to post, I gave up a little. After realising I am just paying for a useless service, made a follow up call sometimes December 2024. The guys only told me they were not going to approve the claim because of the car type. Fine, asked for cancellation immediately during festive. Today, they deducted money again. They are very clever because they use debicheck services and you cant reverse the orders and they happily tell you that, they cant refund you deduction.

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Replies (3)
The Unlimited
The Unlimited's reply24 Jan 2025, 19:06
Official
Hi Chuene.

We are sorry to hear that your experience didn't match your overall expectations. Your policy was cancelled today and we have requested a refund for you. We will provide you with feedback in 24 - 48 working hours. 
CM
Chuene M's update24 Jan 2025, 20:45
Reviewer Update
I was told there is no refund. But will wait and see. I have to be honest, there is too much leniency from me. Why, because, when I lodged a claim, someone didn't tell me that, that the car is not the one, but instead went ahead rejecting my claim and still withdrew debit orders. At least be in my shoes when I you make these decisions. You rejected my claim, but still kept deducting money even when you indicated the car is not the right one? Thats ****gery.
The Unlimited
The Unlimited's reply25 Jan 2025, 09:15
Official
Hi Chuene. 

We’re truly sorry for any inconveniences caused. We’ll provide feedback on your refund ASAP.