EH
Elmarie H
1 reviews | Active since Jun 2011
29 Jun 2021, 18:27
The Unlimited sim card is useless
I'm so devestated with the Unlimited sim card, it's useless, you can only go and buy Cell C airtime from a shop or garage. And even if you have data on it, it doesn't work without wifi. So when I'm not at home it doesn't work at all.
I phoned and asked to be ported back to Vodacom - twice - the ladies who answered said it's ok. I must just go to a Vodacom shop to be ported back.
I went back THREE times and they put the request in - AND THREE times it failed.
What the heck is going on??? I don't want this stupid sim card it's not working properly.
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Replies (1)
The Unlimited's replyOfficial
30 Jun 2021, 09:19 Hi Elmarie,
Thank you so much for raising this with us. We'd like to extend our sincere apologies for the troubles that you've had with your SIM card. Putting ourselves in your shoes, we don't blame you for feeling this way as being unable to use your device is very frustrating. Please note that you're able to purchase a voucher via internet banking, our App, and any other store that offers Cell C airtime, just as long as it's not a promotional voucher. Your SIM card should be working just fine without wifi and we're troubled to hear that yours is giving you difficulties. A member from our team will contact you today and assist you with the issues that you've raised with us.
Thank you so much for raising this with us. We'd like to extend our sincere apologies for the troubles that you've had with your SIM card. Putting ourselves in your shoes, we don't blame you for feeling this way as being unable to use your device is very frustrating. Please note that you're able to purchase a voucher via internet banking, our App, and any other store that offers Cell C airtime, just as long as it's not a promotional voucher. Your SIM card should be working just fine without wifi and we're troubled to hear that yours is giving you difficulties. A member from our team will contact you today and assist you with the issues that you've raised with us.
The Unlimited's reply30 Jun 2021, 09:19
Official
Hi Elmarie,
Thank you so much for raising this with us. We'd like to extend our sincere apologies for the troubles that you've had with your SIM card. Putting ourselves in your shoes, we don't blame you for feeling this way as being unable to use your device is very frustrating. Please note that you're able to purchase a voucher via internet banking, our App, and any other store that offers Cell C airtime, just as long as it's not a promotional voucher. Your SIM card should be working just fine without wifi and we're troubled to hear that yours is giving you difficulties. A member from our team will contact you today and assist you with the issues that you've raised with us.
Thank you so much for raising this with us. We'd like to extend our sincere apologies for the troubles that you've had with your SIM card. Putting ourselves in your shoes, we don't blame you for feeling this way as being unable to use your device is very frustrating. Please note that you're able to purchase a voucher via internet banking, our App, and any other store that offers Cell C airtime, just as long as it's not a promotional voucher. Your SIM card should be working just fine without wifi and we're troubled to hear that yours is giving you difficulties. A member from our team will contact you today and assist you with the issues that you've raised with us.