The Unlimited scratch and dent claim ignored

I would like to express my frustrations with The Unlimited. I submitted a claim for scratch and dent on the 6th of January, on the 14th of January I was told to send pictures of my vehicle and I did that on that very same day. To date there has been no response or feedback, I keep contacting them and they tell me they have escalated my issue and someone will call me within 24hrs but to date no1 has called. This is frustrating and I feel disrespected, I pay every month without fail and when I have to be assisted they are giving me the run around. Can The Unlimited please attend to my claim, I use my vehicle for business I need it fixed and in good shape