The Unlimited ****s People for Claims!!!

Im honestly sick of insurance companies taking advantage of people and not having a clue what customer service is. These companies only take action when you go to the insurance ombudsman. Im utterly annoyed that my aunt is still being given a run around by this company on her claim, the promise they had when they came to respond to their post here that they would process everything in 48 hours did not come to fruition ...today they called her saying the claim is in final assessment , how many final assessments do you have because we are going to week four now and the claim hasn't been paid. its also a shame to find that one of the biggest insurers Santam is your underwriter and yet this is how you conduct business ? far from their values and intergrity as a company ? i wonder how many other illiterate South Africans have you taken advantage of , you've clearly ticked all the boxes for a *****ulant company. I do not understand why clients have to run after you when they have to get their claims paid. I have taken the liberty to write to the insurance ombudsman and it wont stop there I need the media to expose such companies. Not so long ago i fought the other insurance company trying to de***** another family member. It is time that such acts are known to the public. i didnt even know that this company existed until my aunt brought this problem , i now see why your company is not in the mainstream insurance companies judgung by the reviews people are giving about your company you trully are ******** but you have found one client you wont ****!