ZA
Zandile A

1 reviews | Active since Oct 2020

03 Feb 2023, 11:32

THE UNLIMITED - ********

I HAVE BEEN A LOYAL CUSTOMER WITH THE UNLIMITED FROM 2021. I HAVE NEVER MISSED A PAYMENT NOT EVEN ONCE AND THEY ALWAYS THE FIRST TO DEBIT FROM MY ACCOUNT. I COULDNT CLAIM FOR MY CAR BECAUSE OF TIME, WITH UNLIMITED YOU YOURSELF MUST FIND A REPAIRER, GET A QUOTE SEND IT AND GO GET YOUR CAR FIXED AND I CANT DO THAT BECAUSE OF TIME SO I HAD TO CANCEL MY POLICY WITH THEM BECAUSE I WAS PAYING FOR NOTHING. NOW I FOUND AN INSURER WHERE I WILL BE PAYING R75 A MONTH FOR A DENT AND SCRATCHES COVER, THEY WILL LOOK FOR A REPAIRER, THEY WILL GET QUOTES ONLY THING I WILL DO IS TAKE MY CAR WHEREVER AND FETCH IT AFTER REPAIRS. SINCE 2021 PAYING I DONT EVEN GET A 5% BACK. THIS INSURER IS A **** AND HAS STUPID EMPLOYEES THAT DONT VALUE THEIR JOBS!

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Replies (2)
The Unlimited
The Unlimited's reply03 Feb 2023, 15:20
Official
Hello Zandile,
 
 
 
Thank you for raising the issue with us. We are sorry that your experience with us has not been to your satisfaction. We assure you that our business is one of shifting lives and creating simplicity for our customers.  An auto-claims specialist will contact you today to assist.
The Unlimited
The Unlimited's reply07 Feb 2023, 09:56
Official
Hello Zandile,

We're truly sorry for the late update. As mentioned the call when we spoke you on the 3/2/2023, please note that there's not surrender value on your policy, which means there is no refund due for the cancellation of your policy. We hope to welcome you back to our Unlimited family in future.