1 reviews | Active since Aug 2016
The Unlimited ****
Hello Peter
I took a motor vehicle scratch and dent plan with "The Unlimited" in May 2022. I have honoured my monthly premium payments for 8 months without fail. However, I have since not received policy documentation despite having requested it several times. I also have logged a call in 2022 for initiating the process of filing a scratch claim. After making several follow-ups, I received e-mails in December 2022 requesting my ID number and the city in which I am located. This did not make sense as my personal information is available on my client profile. What I expected to hear from them was the way forward as I needed claims forms for further processing. Given this situation, I am seeking your intervention as I am unhappy that I am paying for the service that is not delivered to me. I will appreciate your assistance in resolving this matter.
Despite your intervention to resolve this issue, and although I have resubmitted my information to The Unlimited, they still don't take me seriously as they haven't done anything about the claim. This, after paying a full premium for a year without a fail. Please, assist further.
Despite your intervention to resolve this issue, and although I have resubmitted my information to The Unlimited, they still don't take me seriously as they haven't done anything about the claim. This, after paying a full premium for a year without a fail. Please, assist further.