1 reviews | Active since Mar 2013
The Unlimited - ****
FCU: ***
My aunt took a funeral policy with The Unlimited in November 2019. The terms and conditions on the policy said that the waiting period is 6 months.
On the 4th of July 2020, one of her dependants passed away. When she submitted her claim to The Unlimited she was told that they will not be paying her because they sent her an SMS in May informing her that they have changed the terms and conditions and now the new waiting period for funeral claims is 12 months.
My aunt has never received this sms they are referring to. Secondly no one had called to confirm if she had received the sms and that she is happy with the new terms and conditions since "calls are recorded".
To add to this, she has never missed a premium, her account is up to date. Now, at the most vulnerable time in her life she is told she cannot claim although she never received this sms they are referring to.
The Unlimited is taking advantage of people especially because they know our parents won't question this ****.
I have called The Unlimited and the gentleman I spoke to said he would go ask his superiors what they can do with this. I was kept waiting for about about 15 min and he basically came back saying the case would be taken back to claims, as I was listening to feedback, the phone went quite and I guess he hung up on me.
I will not let this go until there is justice for my aunt.
We're sorry to hear about your aunt’s difficulty in trying to resolve the issue regarding her claim. We try our best to ensure all the members of our family feel supported and understood. We’ll be urgently looking into this matter and we’ll give you a call tomorrow morning.
We're sorry to hear about your aunt’s difficulty in trying to resolve the issue regarding her claim. We try our best to ensure all the members of our family feel supported and understood. We’ll be urgently looking into this matter and we’ll give you a call tomorrow morning.
I want to confirm my email again: ***
Since you are confident in standing by your stunts, send me this rejection letter ASAP so that I can also proceed reporting this to the Ombudsman.
I want to confirm my email again: ***
Since you are confident in standing by your stunts, send me this rejection letter ASAP so that I can also proceed reporting this to the Ombudsman.
We have contact your aunt and provided her with the outcome of her claim.
We have contact your aunt and provided her with the outcome of her claim.