1 reviews | Active since Sept 2017
The Unlimited **********!
**********: This company will sell you the Best policy they will make it sound so attractive. But please DO NOT fall for there lies. Come claim stage, you will be left stranded! I had to swerve to miss a dog that ran over the road, I hit a curb, damaged my mag & damaged my side wall of the Tyre. Irreparable. Phoned The Unlimited to put a claim in. Told me to go to Tiger wheel & Tyre, they did the paper work & sent photos, it took me a week & half phoning 2 to 3 times per day, always being promised they have escalated my claim & will call me.
Eventually I phoned & complained, with in a day my claim was rejected. Stating all 4 tyres was not the same "Name branded tyres" and the fact my right rear Tyre was 1.1 mm & should have been 1.5. This Tyre did not blow out or in any way cause and accident.
After commenting on Hello Peter, a guy phones me Che Guala, and sells me a fantastic policy, the One I was just trying to claim on. A Tyre policy, I gave him the scenario of I was driving & have to swerve for a dog, exactly what happened and I want to lodge a claim, I ask will they pay it out. Yes Che says this policy is brilliant they will pay you out & replace the Tyre. I said but what happens if I don't have all 4 tyres the same name brand, he said that doesn't matter, I said oh & what if my right rear Tyre is 1 mm is there any problems with that. No he said. I politely asked if this call was being recorded & he said yes mam all calls are recorded. I said that's fantastic Che I would like this call to be sent to me gave my email address. I explained the whole process of what has just happened to me & the claim was rejected. He was dumb founded promised to escalate my claim & sort it out. Now every time I call in, no one is willing to help me, no one wants to put me thru to a manager, they are permanently on lunch or meetings, not one is willing to own up & sort this out. I get put on hold for 15 mins & then call disconnects. The MOST disrespectful ******* Company to deal with!
Thank you for taking our call today. We'd like to apologise for the long and painful claims experience you're having with us. We'll make sure that we find a resolution to this as we're currently investigating this matter. Please expect feedback from us in 24 working hours. Your patience is highly appreciated during this process.
Thank you for taking our call today. We'd like to apologise for the long and painful claims experience you're having with us. We'll make sure that we find a resolution to this as we're currently investigating this matter. Please expect feedback from us in 24 working hours. Your patience is highly appreciated during this process.
We trust that you’re well and thank you for taking our call today. We deeply apologise for not providing you with feedback as promised, we're still in process with the investigation. Rest assured that you'll be hearing from us before close of business tomorrow.
We trust that you’re well and thank you for taking our call today. We deeply apologise for not providing you with feedback as promised, we're still in process with the investigation. Rest assured that you'll be hearing from us before close of business tomorrow.
We trust that you’re doing well. As explained initially, the final outcome for your claim hasn't changed. The recordings that you had requested were already shared with you today. If there's anything else we can do to help you, please send us a message below and we'll reach out to you.
We trust that you’re doing well. As explained initially, the final outcome for your claim hasn't changed. The recordings that you had requested were already shared with you today. If there's anything else we can do to help you, please send us a message below and we'll reach out to you.
