LG
Lincoln G

1 reviews | Active since Jul 2018

10 Jun 2020, 12:09

The Unlimited : ****

Hi All,

Please can I have assistance with the below,

I have put through a claim in November 2019 and haven’t received any correspondence or communication. I have spoken to an employee named Yolanda (08/06/2020) who assisted me to the best of her ability, in fact she did a pretty good job if I might say. She explained the process of how the service will work and how to make a claim which is exactly what I have done – it’s been full 6 months since I have submitted the claim and NO COMMUNICATION.

The policy states that once you join the first claim can be done after 2 instalments and thereafter every 3 instalments a claim can be done, I have submitted this after 2 months and still waiting for feedback on the first claim. I have made 9 payments thus far, I need to understand how you “The Unlimited” is going to compensate me for this? I also need my car repaired.

My Contact number : ***

0
Replies (2)
The Unlimited
The Unlimited's reply10 Jun 2020, 19:14
Official
Hi Lincoln,

 

We’re sorry to hear about your difficulty in trying to resolve the issue regarding her claim and thank you for taking our call today. We will give you a call tomorrow morning to provide you with the outcome for your claim. 

The Unlimited
The Unlimited's reply11 Jun 2020, 17:29
Official
 Hi Lincoln, 
 
 
Thank you for taking our call. Your claim has been approved and the authorisation letter will be sent to you shortly.