SD
Shireen D
1 reviews | Active since Aug 2021
25 Nov 2022, 22:13
The Unlimited ****
I requested to have my debit order date changed to the last day of the month because I receive my pension on the last day of every month. The Unlimited continues to debit my account on the 25th, whilst my bank debits me R132 for returned item charges. This is happening for the last 3/4 months. I even requested cancellation of my policy, due tobthis reason, but The Unlimited failed to respond. It is highly frustrating.
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Replies (2)
The Unlimited's replyOfficial
26 Nov 2022, 08:18Hi Shireen,
Thank you for raising this matter with us today. We’re truly sorry for attempting to debit your account before the agreed upon date. A member from our team attempted to contact you on the 21/11/2022 regarding your request and unfortunately, the call wasn’t answered. We’ll give you a call this morning to assist you.
The Unlimited's reply26 Nov 2022, 08:18
Official
Hi Shireen,
Thank you for raising this matter with us today. We’re truly sorry for attempting to debit your account before the agreed upon date. A member from our team attempted to contact you on the 21/11/2022 regarding your request and unfortunately, the call wasn’t answered. We’ll give you a call this morning to assist you.
The Unlimited's replyOfficial
26 Nov 2022, 08:46Hi Shireen,
Thank you for taking our call this morning and allowing us the opportunity to assist you. As per your request, your policy has been cancelled. Once again, we apologise for any trouble that we might’ve caused you. We’re wishing you a peaceful weekend further.
The Unlimited's reply26 Nov 2022, 08:46
Official
Hi Shireen,
Thank you for taking our call this morning and allowing us the opportunity to assist you. As per your request, your policy has been cancelled. Once again, we apologise for any trouble that we might’ve caused you. We’re wishing you a peaceful weekend further.