1 reviews | Active since May 2021
THE UNLIMITED (****)
Greeting My name is Alex Sibusiso Fulane .
Please never give this company your banking details, one of their call center agent called. She told me that she has spoken with one of my colleagues that referred my numbers to them, and my colleague is already a member (1st lie).
I gave her attention to hear what is she offering me. She offered me a policy cover that covers mechanical problems, I got interest due to I know how hard is it to permanently fix a car. I got interested, but something disturburd me a bit when she was informing me about the terms and conditions. she now changed and said aare you awe that you are taking a policy for scratch and dents. I held her up and questioned her about what she just said and she repeated what she said the first time (that the policy covers mechanical problems). because I held her up she asked to repeat the terms and conditions. she again repeated that am I awe that I am taking a cover that covers scratch and dents. Again I held her up because now I could sense something ***** about everything and she realized it and decided to leave reading all the terms and conditions. I continued with signing up with the policy but now with curiosity. after the call I decided to go online (the thing I should have done the first time). I found our they are online and their policies have nothing to do with mechanical problems. they cover scratch and dents.
I then decided to contact them and I spoke to one of the managers and he apologized and said they will cancel the policy they even sent a proof of cancelation.
Now it has been 4 months always reversing and blocking them from my account; they keep on coming back with a different reference number to debit in my ***
Please anyone assist with this situation, I will go on all social media due to this is even affecting my credit score. if the is anyone wit this problem please lets unit and call speak out, in order for this situation to be sorted.
Thank you so much for taking the time to write to us. As The Unlimited, we’re known for providing great customer service and paying attention to detail in everything that we do. With this said, we completely understand that our reputation is not something we should hide behind and we’d like to extend our sincerest apologies concerning all the issues that you’ve raised in your review. Yes, you are correct, we don’t offer comprehensive car cover but rather maintenance and restoration policies for vehicles. We can confirm that your policy was cancelled on the 15/03/2021. Please note that we tried to reach you a few times this morning so that we could discuss your debit orders as well as your credit score and unfortunately, we were unable to get ahold of you. At your earliest convenience, please send us a reply and we’ll call you back as soon as possible.
Thank you so much for taking the time to write to us. As The Unlimited, we’re known for providing great customer service and paying attention to detail in everything that we do. With this said, we completely understand that our reputation is not something we should hide behind and we’d like to extend our sincerest apologies concerning all the issues that you’ve raised in your review. Yes, you are correct, we don’t offer comprehensive car cover but rather maintenance and restoration policies for vehicles. We can confirm that your policy was cancelled on the 15/03/2021. Please note that we tried to reach you a few times this morning so that we could discuss your debit orders as well as your credit score and unfortunately, we were unable to get ahold of you. At your earliest convenience, please send us a reply and we’ll call you back as soon as possible.
Please note that we've tried to get in touch with you again today and unfortunately, we're unable to get through to you. Our team has assessed the call which took place between yourself and our co-worker and we'd like to provide you with our findings and discuss all the other issues you raised in your review. Please tell us what time we can contact you today between 1:00PM-5:00PM or you can reach out to us via our customer care line on ***.
Please note that we've tried to get in touch with you again today and unfortunately, we're unable to get through to you. Our team has assessed the call which took place between yourself and our co-worker and we'd like to provide you with our findings and discuss all the other issues you raised in your review. Please tell us what time we can contact you today between 1:00PM-5:00PM or you can reach out to us via our customer care line on ***.