MT
Mariaan T
1 reviews | Active since Aug 2018
02 Nov 2022, 07:57
The Unlimited ****
I was called by a Muriel Brits. Persisting that I rake out a policy covering damages to my car. I told her that I would discuss the matter with my husband but she was persistent throughout the conversation. Eventually my account was debited whilst I have not confirmed the policy. I was told that I still have time to cancel after I spoke to my husband. I have called x 2 and am still waiting for an agent and for my money to be reversed. This is highly unprofessional. Sales reps have no respect for ones privacy or finances.
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The Unlimited's replyOfficial
02 Nov 2022, 10:36Hi Mariaan,
Thank you for giving us the opportunity to assist you with this query. Please accept our sincere apology, as this is not how we do business, we'll be investigating this matter thoroughly. The policy has been cancelled and you will be refunded the premium that was debited as you're within the 31 day cooling off period, the payment will reflect in your account in 24 - 48 hours.
Thank you for giving us the opportunity to assist you with this query. Please accept our sincere apology, as this is not how we do business, we'll be investigating this matter thoroughly. The policy has been cancelled and you will be refunded the premium that was debited as you're within the 31 day cooling off period, the payment will reflect in your account in 24 - 48 hours.
The Unlimited's reply02 Nov 2022, 10:36
Official
Hi Mariaan,
Thank you for giving us the opportunity to assist you with this query. Please accept our sincere apology, as this is not how we do business, we'll be investigating this matter thoroughly. The policy has been cancelled and you will be refunded the premium that was debited as you're within the 31 day cooling off period, the payment will reflect in your account in 24 - 48 hours.
Thank you for giving us the opportunity to assist you with this query. Please accept our sincere apology, as this is not how we do business, we'll be investigating this matter thoroughly. The policy has been cancelled and you will be refunded the premium that was debited as you're within the 31 day cooling off period, the payment will reflect in your account in 24 - 48 hours.