LE
Louis E
1 reviews | Active since Dec 2015
23 Sept 2021, 08:46
The Unlimited Rudeness
This company is calling me daily. I keep blocking their numbers and they keep calling from new ones. Today I decided to answer the call (BIG MISTAKE). The agent asked to speak to a family member who's name starts with a "S", but they call on my number. So I say this is "L" (said family member's husband). So this agent puts the phone down in my ear. What a rude and unprofessional company.
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
23 Sept 2021, 12:49 Hi Louis,
We’re so sorry to hear that you had such an unpleasant experience with our co-worker. This behaviour is not in accordance with our values as we always teach our team members to be respectful and kind in everything they do. Our specialists will take 5-7 working days to assess the call that you had with our consultant and the necessary corrective steps will be taken should we find any untoward behaviour. Please note that we’ll add you to our ‘Do Not Contact’ list in 24-48 working hours to ensure that you don’t receive any more calls from us. We’ll pop you a reply as soon as this has been actioned.
We’re so sorry to hear that you had such an unpleasant experience with our co-worker. This behaviour is not in accordance with our values as we always teach our team members to be respectful and kind in everything they do. Our specialists will take 5-7 working days to assess the call that you had with our consultant and the necessary corrective steps will be taken should we find any untoward behaviour. Please note that we’ll add you to our ‘Do Not Contact’ list in 24-48 working hours to ensure that you don’t receive any more calls from us. We’ll pop you a reply as soon as this has been actioned.
The Unlimited's reply23 Sept 2021, 12:49
Official
Hi Louis,
We’re so sorry to hear that you had such an unpleasant experience with our co-worker. This behaviour is not in accordance with our values as we always teach our team members to be respectful and kind in everything they do. Our specialists will take 5-7 working days to assess the call that you had with our consultant and the necessary corrective steps will be taken should we find any untoward behaviour. Please note that we’ll add you to our ‘Do Not Contact’ list in 24-48 working hours to ensure that you don’t receive any more calls from us. We’ll pop you a reply as soon as this has been actioned.
We’re so sorry to hear that you had such an unpleasant experience with our co-worker. This behaviour is not in accordance with our values as we always teach our team members to be respectful and kind in everything they do. Our specialists will take 5-7 working days to assess the call that you had with our consultant and the necessary corrective steps will be taken should we find any untoward behaviour. Please note that we’ll add you to our ‘Do Not Contact’ list in 24-48 working hours to ensure that you don’t receive any more calls from us. We’ll pop you a reply as soon as this has been actioned.
LE
Louis E's updateReviewer Update
23 Sept 2021, 13:20Thank you for the response. I can only imagine how far she is from your values if she can put down the phone in someone's ear. I would give her a final warning on the spot if she worked for me. Good luck!
LE
Louis E's update23 Sept 2021, 13:20
Reviewer Update
Thank you for the response. I can only imagine how far she is from your values if she can put down the phone in someone's ear. I would give her a final warning on the spot if she worked for me. Good luck!
The Unlimited's replyOfficial
23 Sept 2021, 17:44Hi Louis,
Thank you for writing to us again. We’re utterly embarrassed by this whole incident, and we can’t apologise enough for any disruption we may have caused in your life. As soon as we’ve assessed the call, we’ll pop you an email with the necessary feedback.
Thank you for writing to us again. We’re utterly embarrassed by this whole incident, and we can’t apologise enough for any disruption we may have caused in your life. As soon as we’ve assessed the call, we’ll pop you an email with the necessary feedback.
The Unlimited's reply23 Sept 2021, 17:44
Official
Hi Louis,
Thank you for writing to us again. We’re utterly embarrassed by this whole incident, and we can’t apologise enough for any disruption we may have caused in your life. As soon as we’ve assessed the call, we’ll pop you an email with the necessary feedback.
Thank you for writing to us again. We’re utterly embarrassed by this whole incident, and we can’t apologise enough for any disruption we may have caused in your life. As soon as we’ve assessed the call, we’ll pop you an email with the necessary feedback.
LE
Louis E's updateReviewer Update
23 Sept 2021, 18:00Thank you. No real harm done on my side. It's just annoying after so many unanswered calls, eventually the system should assume that the person is not interested. When I eventually answered to find out what these calls are about, the opportunity was abruptly terminated. Thanks again.
LE
Louis E's update23 Sept 2021, 18:00
Reviewer Update
Thank you. No real harm done on my side. It's just annoying after so many unanswered calls, eventually the system should assume that the person is not interested. When I eventually answered to find out what these calls are about, the opportunity was abruptly terminated. Thanks again.