ZH
Zimasa H
1 reviews | Active since Apr 2020
05 Nov 2021, 17:27
The unlimited ****** me
I joined The unlimited insurance company two years ago.on the 17th day in october 2021 i lost my father and it was a sunday .Then i send my documents on the 19th October 2021 till today i didnt get my money the last two weeks they told me that they are waiting for the assessors. I have to go and borrow money for the funeral till this day i did not get my money.The unlimited failed me .Zim
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Replies (4)
The Unlimited's replyOfficial
05 Nov 2021, 20:13Hi Zimasa,
We're deeply saddened to learn about your father's passing. We know that you loved him dearly and we can only imagine how painful it must've been to lose him. We're genuinely sorry about the claiming experience that you’ve had with us as we understand that you’ve been left feeling frustrated. We hope that you can forgive us as we certainly didn’t mean to make this time so stressful for you. Please note that our claims department is closed on weekends. One of our team members will reach out to you bright and early on Monday morning to provide you with a sufficient update regarding your claim.
We're deeply saddened to learn about your father's passing. We know that you loved him dearly and we can only imagine how painful it must've been to lose him. We're genuinely sorry about the claiming experience that you’ve had with us as we understand that you’ve been left feeling frustrated. We hope that you can forgive us as we certainly didn’t mean to make this time so stressful for you. Please note that our claims department is closed on weekends. One of our team members will reach out to you bright and early on Monday morning to provide you with a sufficient update regarding your claim.
The Unlimited's reply05 Nov 2021, 20:13
Official
Hi Zimasa,
We're deeply saddened to learn about your father's passing. We know that you loved him dearly and we can only imagine how painful it must've been to lose him. We're genuinely sorry about the claiming experience that you’ve had with us as we understand that you’ve been left feeling frustrated. We hope that you can forgive us as we certainly didn’t mean to make this time so stressful for you. Please note that our claims department is closed on weekends. One of our team members will reach out to you bright and early on Monday morning to provide you with a sufficient update regarding your claim.
We're deeply saddened to learn about your father's passing. We know that you loved him dearly and we can only imagine how painful it must've been to lose him. We're genuinely sorry about the claiming experience that you’ve had with us as we understand that you’ve been left feeling frustrated. We hope that you can forgive us as we certainly didn’t mean to make this time so stressful for you. Please note that our claims department is closed on weekends. One of our team members will reach out to you bright and early on Monday morning to provide you with a sufficient update regarding your claim.
ZH
Zimasa H's updateReviewer Update
05 Nov 2021, 22:08U've been telling me the same story that you are waiting for the response from the assessors and also waiting for their approval. U guys humiliated me and also i have to make loans to burry my own father.I AM SO DISSAPPOINTED TO YOU GUYS.Unlimited failed me period
ZH
Zimasa H's update05 Nov 2021, 22:08
Reviewer Update
U've been telling me the same story that you are waiting for the response from the assessors and also waiting for their approval. U guys humiliated me and also i have to make loans to burry my own father.I AM SO DISSAPPOINTED TO YOU GUYS.Unlimited failed me period
The Unlimited's replyOfficial
06 Nov 2021, 17:22Hi Zimasa,
We’re heartbroken to hear just how disappointed you are with us. We can hand our hearts say that we're making every possible effort to ensure that your claim is finalised. Please accept our sincere apologies if the wait has become unbearable. Kindly note that we’re open from 08:00AM-1:00PM on Saturdays and we’re closed on Sundays. We’ll reach out to you again on Monday morning so that we can provide you with an update regarding the status of your claim.
We’re heartbroken to hear just how disappointed you are with us. We can hand our hearts say that we're making every possible effort to ensure that your claim is finalised. Please accept our sincere apologies if the wait has become unbearable. Kindly note that we’re open from 08:00AM-1:00PM on Saturdays and we’re closed on Sundays. We’ll reach out to you again on Monday morning so that we can provide you with an update regarding the status of your claim.
The Unlimited's reply06 Nov 2021, 17:22
Official
Hi Zimasa,
We’re heartbroken to hear just how disappointed you are with us. We can hand our hearts say that we're making every possible effort to ensure that your claim is finalised. Please accept our sincere apologies if the wait has become unbearable. Kindly note that we’re open from 08:00AM-1:00PM on Saturdays and we’re closed on Sundays. We’ll reach out to you again on Monday morning so that we can provide you with an update regarding the status of your claim.
We’re heartbroken to hear just how disappointed you are with us. We can hand our hearts say that we're making every possible effort to ensure that your claim is finalised. Please accept our sincere apologies if the wait has become unbearable. Kindly note that we’re open from 08:00AM-1:00PM on Saturdays and we’re closed on Sundays. We’ll reach out to you again on Monday morning so that we can provide you with an update regarding the status of your claim.
The Unlimited's replyOfficial
08 Nov 2021, 10:20Hi Zimasa,
Thank you for borrowing us a few minutes of your time this morning. As our specialist informed you, we’re currently working on your claim and we’ll be contacting you again in 24-48 hours to provide you with an update.
Thank you for borrowing us a few minutes of your time this morning. As our specialist informed you, we’re currently working on your claim and we’ll be contacting you again in 24-48 hours to provide you with an update.
The Unlimited's reply08 Nov 2021, 10:20
Official
Hi Zimasa,
Thank you for borrowing us a few minutes of your time this morning. As our specialist informed you, we’re currently working on your claim and we’ll be contacting you again in 24-48 hours to provide you with an update.
Thank you for borrowing us a few minutes of your time this morning. As our specialist informed you, we’re currently working on your claim and we’ll be contacting you again in 24-48 hours to provide you with an update.