SM
Sifiso M
1 reviews | Active since May 2020
04 May 2020, 15:47
The Unlimited refusing to honor the Insurance Payout
Hi,
My father had a policy with The Unlimited and they were debiting his account every month until he passed om in December 2019. We then sent all the necessary documentation they required even the Medical Records they wanted us to get from the Health Care he was visiting.
The Medical Records were not Free eveb though this was a Government Hospital / Clinic. My mom, unemployed had to pay R1000+ for the doctor to fill the Unlimited Forms which required his Medical History.
When I called them to ask why are they not responding to my emails, they told me that my Father's cause of death was due to Previius illness, thus they won't payout. But the Cause of death on the Certificate states, Natural Causes, and on the Hospital and Mortuary form, it states something entirely new.
So now, this company is refusing to honor the Insurance Claim agreement. The family, especially my mother needs those funds.
Can anyone please get in touch with me on ***.
Regards,
A very patient but tired of this, person
Helpful (0)
Replies (9)0
Replies (9)
The Unlimited's replyOfficial
04 May 2020, 16:37Hello Sifiso,
We're sorry to hear about your father’s passing, please accept our sincere condolences for your loss. We understand it’s not easy to lose a loved one. We would like the opportunity to investigate this matter, however, we don't have any details for your claim. Please send us your contact details via the inbox so that we can assist you efficiently.
The Unlimited's reply04 May 2020, 16:37
Official
Hello Sifiso,
We're sorry to hear about your father’s passing, please accept our sincere condolences for your loss. We understand it’s not easy to lose a loved one. We would like the opportunity to investigate this matter, however, we don't have any details for your claim. Please send us your contact details via the inbox so that we can assist you efficiently.
The Unlimited's replyOfficial
05 May 2020, 09:26Hi Sifiso,
As our valued customer we would really like to assist you, however, we don't have your details. Please inbox us your contact details so that we can look into this matter urgently. Alternatively, you can email your details to ***.
As our valued customer we would really like to assist you, however, we don't have your details. Please inbox us your contact details so that we can look into this matter urgently. Alternatively, you can email your details to ***.
The Unlimited's reply05 May 2020, 09:26
Official
Hi Sifiso,
As our valued customer we would really like to assist you, however, we don't have your details. Please inbox us your contact details so that we can look into this matter urgently. Alternatively, you can email your details to ***.
As our valued customer we would really like to assist you, however, we don't have your details. Please inbox us your contact details so that we can look into this matter urgently. Alternatively, you can email your details to ***.
SM
Sifiso M's updateReviewer Update
12 May 2020, 10:18*** is my email address. Please send me responses there.
SM
Sifiso M's update12 May 2020, 10:18
Reviewer Update
*** is my email address. Please send me responses there.
The Unlimited's replyOfficial
12 May 2020, 12:52Hi Sifiso,
Thank you so much for contacting us today, our claims department will contact you shortly.
The Unlimited's reply12 May 2020, 12:52
Official
Hi Sifiso,
Thank you so much for contacting us today, our claims department will contact you shortly.
The Unlimited's replyOfficial
12 May 2020, 13:57Hi Sifiso,
Thank you for taking our call today and for giving us the opportunity to explain our claiming process.
The Unlimited's reply12 May 2020, 13:57
Official
Hi Sifiso,
Thank you for taking our call today and for giving us the opportunity to explain our claiming process.
The Unlimited's replyOfficial
15 May 2020, 12:21Hi Sifiso,
Thank you for taking our call and for giving us the opportunity to assist you. The payment has been processed and paid, the funds will reflect in your account in the next 24 to 48 hours.
The Unlimited's reply15 May 2020, 12:21
Official
Hi Sifiso,
Thank you for taking our call and for giving us the opportunity to assist you. The payment has been processed and paid, the funds will reflect in your account in the next 24 to 48 hours.
SM
Sifiso M's updateReviewer Update
01 May 2021, 12:16There was no pay out... Guys, please, I urge you to cancel this policy. Nothing good comes out of it.
The worst thing is that they paid back the medical records money to my late father's closed bank account when I provided them with his wife's (my mother) banking details. We never got that money till today, hence I left all of this. I ran out of energy to persue it.
I urge you not to sign up for this policy.
The worst thing is that they paid back the medical records money to my late father's closed bank account when I provided them with his wife's (my mother) banking details. We never got that money till today, hence I left all of this. I ran out of energy to persue it.
I urge you not to sign up for this policy.
SM
Sifiso M's update01 May 2021, 12:16
Reviewer Update
There was no pay out... Guys, please, I urge you to cancel this policy. Nothing good comes out of it.
The worst thing is that they paid back the medical records money to my late father's closed bank account when I provided them with his wife's (my mother) banking details. We never got that money till today, hence I left all of this. I ran out of energy to persue it.
I urge you not to sign up for this policy.
The worst thing is that they paid back the medical records money to my late father's closed bank account when I provided them with his wife's (my mother) banking details. We never got that money till today, hence I left all of this. I ran out of energy to persue it.
I urge you not to sign up for this policy.
The Unlimited's replyOfficial
01 May 2021, 15:20Hi Sifiso,
Thank you for making us aware about this matter. We're terribly sorry to hear that we've paid the money into your late father's bank account, may his soul rest in peace. Kindly give us an opportunity to investigate this matter and we'll provide you with feedback on Monday morning.
Thank you for making us aware about this matter. We're terribly sorry to hear that we've paid the money into your late father's bank account, may his soul rest in peace. Kindly give us an opportunity to investigate this matter and we'll provide you with feedback on Monday morning.
The Unlimited's reply01 May 2021, 15:20
Official
Hi Sifiso,
Thank you for making us aware about this matter. We're terribly sorry to hear that we've paid the money into your late father's bank account, may his soul rest in peace. Kindly give us an opportunity to investigate this matter and we'll provide you with feedback on Monday morning.
Thank you for making us aware about this matter. We're terribly sorry to hear that we've paid the money into your late father's bank account, may his soul rest in peace. Kindly give us an opportunity to investigate this matter and we'll provide you with feedback on Monday morning.
The Unlimited's replyOfficial
03 May 2021, 19:38Hi Sifiso,
Thank you for baring with us as we were making a follow up on your payment. We've checked with our finance department and found out that the payment for your refund went through on our side. We've sent the proof of payment to your email address. May you kindly enquire with your bank where the payment is sitting. If there's anything else you need help with, please contact our customer care line on ***.
The Unlimited's reply03 May 2021, 19:38
Official
Hi Sifiso,
Thank you for baring with us as we were making a follow up on your payment. We've checked with our finance department and found out that the payment for your refund went through on our side. We've sent the proof of payment to your email address. May you kindly enquire with your bank where the payment is sitting. If there's anything else you need help with, please contact our customer care line on ***.