The Unlimited - Poor service (rating = 0)

Dear Unlimited Team,

I am writing to express my deep dissatisfaction with the service I have received regarding my recent claim. I logged my claim on 04 August 2025, and on 11 August, I was asked to provide additional information and pictures, which I promptly submitted. I followed up on 20 and 21 August, and was informed by two different representatives that the claim had been processed and was awaiting management approval.

However, when I followed up again today, 25 August, I was asked to provide all the information again. After holding for 7 minutes, the call was dropped, and no one attempted to call me back. This lack of follow-through and repeated delays are unacceptable.

To add to my frustration, I have now been informed that my premium will be increased. Given the poor service I’ve received, I do not believe this increase is justified. I have given Unlimited the benefit of the doubt multiple times, but I continue to be disappointed.

I urge you to review this matter urgently and provide a resolution without further delay.