THE UNLIMITED POOR DISGUSTING CUSTOMER SERVICE

A CLAIM WAS SUBMITTED WITH THE UNLIMITED COMPANY.

ALL INFORMATION WAS SUPP**** AS THE REQUIREMENT WHICH TOOL US 2 WEEKS TO GET.

WHEN THE INFO WAS SUPP**** THE COMPANY COMES BACK ADVISING WE NEED A MOTIVATION LETTER. WHEN ASKED AS TO WHY ITS NOT STIPULATED THEY COME BACK STATING BECAUSE I WAS IN HOSPITAL FOR MORE THAN 3 DAYS.

I GOT THE FORM AND SUBMITTED. I WAS TOLD THAT IT WILL TAKE BETWEEN 5 TO 7 WORKING DAYS. ALL GOOD I WAITED.

A LADY BY THE NAME OF KERSHNEE ASSISTED. ONCE ALL THE FORMS WERE RECEIVED THEREAFTER COMMUNICATION STOPPED. EMAILS UON EMAILS WERE SENT TO DATE SHE HAS NOT RETURNED MY EMAIL OR GIVEN ME A CALL BACK.

I CALLED THE CALL CENTER YESTERDAY 25.10.2023. FIRSTLY THE AGENTS HAS NO TELEPHONIC SKILLS. SHE WAS RUDE AND WHEN ASKES WHETHER SHE IS TALKING TO ME OR LISTENING TO ME AS THERE WERE LAUGHING GOING ON. SHE SAYS SHE IS TALKING TO ME.

I THEN ASKED TO SPEAK TO A MANAGER WHICH SHE PLACES ME ON HOLD AND A TEAMLEADER COMES ON THE PHONE AND PROMISED TO GIVE ME FEEDBACK BY COB. TO DATE NO CALL FROM THE TEAM LEADER.

MY POINT TO THIS EMAIL IS THAT:

× IF A DEBIT IS UNPAID, THE UNLIMITED WILL CALL UNTIL ITS PAID. × NO FEEDBACK IS GIVEN ONCE THEY HAVE THE PAPERWORK. × SHOULD IT TAKE MORE THAN 7 WORKING DAYS THE LEAST THEY SHOULD DO IS CALL AND SAY THERE IS A DELAY. × TEAM LEADERS AND AGENTS DO NOT KNOW HOW TO RETURN CALLS OR EMAILS.

IS THIS THE SERVICE THE UNLIMITED PROVIDE.

DISGUSTING FOR A WELL KNOWN COMPANY.